Credit Control Supervisor

Credit Control Supervisor

Purpose
To lead, supervise, and coach the credit control team, ensuring efficient management of debtors accounts and timely collection of payments.

Key Responsibilities

-Maintain the integrity of the age analysis throughout the month.
-Review ages analysis daily for any misallocations and implement timely correction.
-Develop an effective and timely process for allocation of customer receipts to ensure all customer balances are up to date.
-Review all credit notes issued to clients and ensure they are correctly captured.
-Assist with review of Accounts Receivable balance sheet reconciliations including suspense accounts
-Assist with preparation of Expected Credit Loss (ECL) allowance model in line with IFRS Accounting  standards by compiling data required for modelling.  
-Assist with preparation and calculation of Bad Debt provision in line with US GAAP and G4S Group accounting policies. 
-Assist with preparation of external and internal audit 
-Assist with resolution of  external and internal audit queries  
-Lead and provide direction for the team
-Supervise, guide, and coach Credit Controllers in their daily duties and collection efforts
-Ensure the credit control team is assigned portfolios and collection is at maximum.
-Distribute daily workloads, and monitor performance against collection targets
-Escalate and resolve complex client queries alongside team members without delay
-Reconcile “Problem Clients” and report to the  Financial Controller.
-Develop strategies to motivate the team  and enhance collection.
-Develop key account clients visits schedule and build and maintain a good client relationship
-Liaises with customers and internal personnel including the sales and operations teams to ensure that credit and service issues are resolved smoothly.
-Address incorrect billing and provide accurate advice.
-Ensure refunds, journal , credit notes, customers’ invoices, letters and statements are done timely and accurately.
--Ensure accurate and timely billing for clients every month within the set  deadline.
-Proactively manage non-paying clients and submit to Legal department
-Lead meetings with Sales and Management to resolve key client account issues, review team performance and innovatively explore opportunities to strengthen collections.
-Set monthly collection targets for the team and ensure overall team targets are achieved
-Conduct regular performance reviews, training, and continuous development for credit control staff
-Participation in weekly credit control meetings.
-Provides ad-hoc reporting as requested by management.
-Analyse customer credit behavior and flag delinquent accounts to management
-Propose write off of irrecoverable receivables.
-Foster a strong control environment and ensure data for group internal control is maintained  are  submissions adhered to.
Support month-end and year-end close procedures, and provide documentation/schedules for external audits.
-Develop, implement, and enforce financial policies, standard operating procedures (SOPs), and compliance controls.
-Continuously explore ways to improve the control environment, processes and increase revenue collection.
-Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year.
-Participate in safety forums created by company for example safety meetings and safety talks
-Report all safety incidents to the relevant people
-Discuss all safety incidents
-Follow-up on any activities assigned through safety meeting/committee/representative/management
-Attend safety education and refresher programmes
-Comply with safety policies and procedures at workplace
-Distribute safety information as and when required
-Supervise direct reports and provide mentorship and coaching.
-Conduct regular performance evaluations, set clear key performance indicators (KPIs), and manage individual development plans for team members.
-Identify skill gaps within the credit team and design structured training programs.
-Foster a continuous learning environment

Skills/ Attributes
-Excellent time management skills
-Ability to prioritize a demanding workload
-Good business acumen for problem solving
-Sage Pastel Evolution
-Analytical and presentation skils
-Computer Systems - Sage, SAP
-Strong interpersonal relations
-Customer Centric
-Computer literacy
-Ability to work under pressure
-Self motivated

Qualifications & Experience
-AAT, Business Degree or equivalent.
-BICA registered.
-3 – 5 years’ relevant experience in debt collection/credit control environment
-Experience in a related position would be deemed appropriate for this level position

"At G4S, we embrace diversity in all forms, welcoming applications from qualified individuals irrespective of gender, race, religion, disability or any other background. Join us in our commitment to diversity"

To apply, please scan and attach your updated CV and cover letter, with at least three (3) reference letters, certified copies of qualifications and certified copies of national identity card to https://atscareers.g4s.com not later than 6 November 2026.

Applications must be addressed to;
The Human Resources Director
G4S (Botswana) Limited
P.O Box 1488
Gaborone

NB: Only short-listed applicants will be contacted. If you do not hear from us within 2 weeks from the closing date above, please consider your application to have been unsuccessful.