Head of Man Guarding Security Services
Centurion, Afrika Kusini
Kitambulisho cha kazi : 31640
Jamii ya kazi : Inafanya kazi
Mahali : Centurion, Afrika Kusini
Tarehe iliyochapishwa :
N/A
Tarehe ya kufunga :
Main Purpose of the Job
This role is responsible for provision of quality contractual and ad-hoc secure solution services to customers within the region, in compliance with legislation, company policies, processes and procedures, to ensure the achievement of budgeted financial targets, satisfied customers, sound business ethics and mitigate risk in the business.
Effective Management of the Regional Financial Performance
Revenue Growth:
Organic Growth achieved against budget
Gross Margin Improvement:
Direct Labour control / percentage improvement
Direct Other cost reduction / percentage improvement
PBITA (Profit Before Interest, Tax and Amortisation) improvement / budget achievement:
Escalations achieved against budget
Overhead cost control:
Overhead percentage compared with budget
Overhead cost reduction
Number of claims / claim value reduction
Manage the Region’s cash flow:
DSO management
Debt increase beyond 60 days
Bad debt movement into 180 days
Capex spent vs. budget
Effective Management of Staff with Region
Effective Organisation
Regional organisational structure staffed,
Staff turnover analysis, proper allocation of staff to positions and structure.
Set and agree objectives and performance standards with staff, including understanding of policy and procedures Monitor performance and provide feedback.
Staff Development
Succession Planning in place, updated and practised
Determine training needs for direct reports (in line with training and HR policy).
Arrange for attendance of subordinates at scheduled training interventions and coach staff as needed.
Leadership
Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4S’s code of conduct and disciplinary code.
Ensure that all disciplinary actions are conducted in compliance with Company policies and procedures.
Hold regional management team meetings and communicate to all regional staff through those briefings.
Effective Management of Operations
Customer Focus
Retention and customer satisfaction ratings improved
Proportion / percentage of contracts lost reduced
Undertake regular and consistent customer visit and assess performance
Monitor customer service levels.
Quality of Service:
Quality Audit rating, correction plan in place and implemented
Shared Best Practice:
Specific examples of implementation of BP from other regions
Progress / success re new business achieved vs. budget
Effective Management of Business Development Function
New business development
Identifying new business opportunities in the region’s sphere of operations,
Monitor and assess the market environment in terms of competitors and current customers.
Ensure that all new businesses are done at profitable margins.
Company image and brand
Ensure all vehicles are correctly branded and maintained to improve company image and market share.
Oversight and management of employee discipline
Adhere to all company brand guidelines.
Health and Safety
Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year
Participate in safety forums created by the company for example safety meetings and safety talks
Report all safety incidents to the relevant people
Discuss all safety incidents
Follow-up on any activities assigned through safety meeting/committee/representative/management
Attend safety education and refresher programs
Comply with safety policies and procedures at the workplace
Distribute safety information as and when required
Qualification and Experience
Grade 12
B.Com Degree (or equivalent) Tertiary Qualification in General Management (Advantageous)
PSIRA Grade A (Private Security Industry Regulatory Authority) Advantageous
Minimum 5-10 years Experience in General Management
Minimum 5-10 years Experience of multi-site management
Skills and Attributes
Shaping the market environment
Setting strategic direction
Simplifying the complex
Creating change and innovation
Driving superior performance
Focusing on the customer
Engaging, inspiring and developing people
Leading with professionalism and integrity
Working collaboratively
Maudhui yanayohusiana
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