Events Customer Care Steward - Royal Highland Centre, Edinburgh

Join the Action at Royal Highland Centre, Edinburgh as an Events Customer Care Steward and earn £13.45 per hour!

Type: Flexible evening and/or weekend work

About the Role

We are looking to recruit additional  Events Customer Care Stewards to support our current Events Team working at Royal Highland Centre, Edinburgh.  Additionally you could find yourself supporting the broader music and sports events at historic Esplanade of Edinburgh Castle, Edinburgh Corn Exchange and Scottish Gas Murrayfield - Luke Combs and Bon Jovi; and the home of Edinburgh Rugby - Hive Stadium. There are events for everyone’s interests! You could be part of making these events a success. If you're open to travel we even have opportunities to be part of some of the biggest events in the UK.

If you’re confident, professional, eager to engage with our customers, and ready to work in a fast-paced environment, we want to hear from you! We also have opportunities to be part of some of the biggest events in Glasgow and across the UK.

We provide access to a diverse selection of events, giving you the flexibility to choose what works best for your lifestyle. Whether it’s flexible ad hoc hours whilst you study, or evening or weekend work during your free time, we have a wide range of shifts available.

Our Events Customer Care Stewards provide a visible reminder that safety is our number one priority for visitors and staff. This means you could be working indoors or outdoors, on your feet showing visitors where to go, checking tickets at entry points, monitoring crowds, or managing the car parking facilities. Wherever you are, you will be a helpful and friendly face representing the event. 

As an Events Customer Care Steward, you will be responsible for helping to keep venues, staff, and visitors safe. This may include:

• Carrying out pre and post event safety checks ensuring compliance with safe working procedures
• Greeting, assisting and directing visitors attending the event
• Ensuring that no prohibited or restricted items are taken into the secured zones within the venues
• Monitoring visitor / crowd movements and behaviour to identify potential issues or incidents and to take action as necessary

Benefits: 

• Perks at Work Scheme: access to a wide range of employee benefits which include discounts in over 20 different categories ranging from Electronics, Home Appliances, Food & Groceries, Car Buying, Travel, Fitness, and more 
• Spark: centralised access to medical, mental health, and day-to-day wellbeing services for employees and their immediate families
• Holiday pay
• Company Pension
• Training Opportunities
• Free travel to qualifying events outside of the region

Requirements:

• Must be over 18 years old
• Availability to work evenings and/or weekends
• A friendly, professional, and reliable attitude with a strong focus on great customer service
• Confident communication skills and a smart, well presented appearance

No experience is required as we will give you all the training you need - applicants holding their Level 2 in Spectator Safety (or above) are preferred but not essential, however, you must be willing to go through the funded training once on board.

Apply today and join the G4S Events team!

You will just need to complete the following application form and one of our Recruiters will be in touch to discuss the next steps. Our recruitment and selection process will include an interview and screening to BS7858 standards.

Given the nature of the industry, we do need to ask some questions for security and compliance purposes, but don’t worry - you will only need to complete them once.

In 2021, G4S, a London-based global security company, was acquired by Allied Universal®, a leading security and facility services company that provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions. This acquisition expanded Allied Universal’s footprint and infrastructure on a global and local level. Through a global workforce of approximately 800,000 people*, we leverage best practices in communities all over the world. With revenue of approximately $20 billion, we have the resources to deploy efficient processes and systems to help deliver our promise locally: keeping people safe so our communities can thrive. In Europe, we have an extensive network of offices and more than 46,500 employees to support our local communities and customers.  We believe there is no greater purpose than serving and safeguarding customers, communities and people in today’s world. Allied Universal is There for you™. For more information, please visit www.g4s.com or www.aus.com.

*Total workforce includes employees and subcontractors