Supervisor

Administrator

G4S Care and Rehabilitation Services

Bridgend, CF35 6AP

Salary : £26,250.00 - £27,250.00 per annum

Permanent, Full Time  (37.5 hours per week)

Benefits:  Company Pension, free on-site parking, on-site canteen, ongoing training and development and access to High Street Shop discounts.

G4S in Wales are a key provider of criminal justice services- operating in both the custodial and community sectors.  We pride ourselves on the quality of our provision and we consistently seek to work alongside and in partnership with a range of other providers in the voluntary (third), public and private sectors. 

We have developed services which are focused on identifying ways to maximise positive impact and make the most effective use of available resources by working with other agencies on common objectives.  In this way we are increasingly able to meet wide ranging and complex needs in the most appropriate way.

We have a commitment to research, evaluation and review of evidence based initiatives.

We value and, where possible, contribute to research into reducing re-offending and therefore we recognise the importance of understanding the wider environment in which individuals operate and this informs us about how best to engage, support and help people with change.

We seek to employ people with drive and energy and a real interest in innovation and teamwork – working beyond traditional organisational boundaries.

We now have an opportunity for a Administrator to join our team at Bridgend. 

Key Responsibilities

• Act as a first point of contact ensuring visitors are booked in appropriately and receive a friendly and efficient service on their arrival and when exiting the establishment.
• Undertake a variety of reporting functions across the service so that interaction between the prisoners and the service is captured and reported on, helping to demonstrate performance. This includes data entry, case note completions and other performance reporting processes.
• Support the team with data recording, photocopying and general administrative tasks
• Respond to phone calls appropriately and efficiently
• Assist with data collection using spreadsheets and web based case management systems
• Managing functional mailbox, dealing with enquiries and forwarding messages to the relevant person and/or service in a timely manner
• To maintain and update databases in a timely manner, ensuring collaboration takes place with internal departments, where required
• Manage the assessment process and allocation of prisoners, ensuring data is captured and recorded accurately and within relevant timescales
• Responsively distribute key information across teams enabling rapid intervention and support so that prisoners are safeguarded and risks are managed effectively and efficiently.
• Support the Data Manager by Contributing to the preparation of data for monthly and quarterly reports in a timely and accurate manner.
• Assist with purchasing processes, ordering supplies and monitoring stock
• Distribute information to all team members as required including Information Bulletins, team meeting agendas/minutes and changes to policies etc.
• Work flexibly to maintain the most appropriate level of service provision. There may be occasional travel to provide cover at other sites and for training and administration meetings.
• Participate in training and supervision processes
• Receive referrals ensuring relevant information is shared with appropriate services and allocated case workers and managers.
• Arrange and support meetings as required, including note taking
• Undertake other duties appropriate to the grade of the post.

The duties and responsibilities listed within this job description are not exhaustive and the job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary from time to time.

You will be an engaging, hardworking individual with a good sense of humour, who shares our ethics and values and is eager to support. A proven professional with professionalism and integrity, you will play an integral part to the success of the service.

The ideal candidate for this role will be an experienced Administrator and therefore must be able to demonstrate the ability to work to tight deadlines, have a keen eye for detail, have the ability to prioritise workload.  Excellent written and verbal communication skills are a must, as well as working proactively and using your own initiative. It is key that you are flexible and adaptable to deal with ever-changing scenarios and able to remain calm under pressure.  The role requires an individual with excellent IT skills and a good understanding of data protection and GDPR requirements.

We encourage applications from Welsh speaking candidates.

Equality and Diversity is an important part of G4S Care and Rehabilitation Services. We actively encourage applications from all backgrounds and are a fully inclusive employer who aims to support all employees to be their true selves. We are happy to discuss any reasonable adjustments for either the role or during the recruitment process.

G4S Care and Rehabilitation Services is committed to safeguarding and promoting the wellbeing of children and adults at risk and each employee is expected to support these goals. 

Please note that these vacancies are subject to a 5 year checkable history and the strict vetting standards set by G4S and the Secretary of State for the Home Office.

You must be eligible to work in the UK and must have been resident in the UK for a minimum period of 3 years. You will also need to provide full details of your employment and education history for the last 5 years as part of the security screening process for this role.

G4S is the International business of Allied Universal, the world’s leading security and facility services provider and trusted partner to more than 400 of the Fortune 500. Allied Universal delivers unparalleled customer relationships, innovative solutions, cutting-edge smart technologies and tailored services that enable clients to focus on their core businesses. With operations in over 100 countries and territories, Allied Universal is the third largest private employer in North America and seventh in the world. Annual revenue is approximately $23 billion. There is no greater purpose and responsibility than serving and helping to safeguard customers, communities and people. For more information, visit g4s.com.   In the UK, the company has an extensive network of offices and more than 31,000 employees.