Customer Services Assistant

CUSTOMER SERVICES ASSISTANT

Salary: £31,646.31 per annum

Working Hours: Permanent, Full Time, 40 hours per week (Mon - Fri)

Location: Cheltenham, Gloucestershire

Excellent benefits package including 2.5% Golden Hello payment on commencement of employment and up to £2,000 annual retention bonus subject to eligibility criteria (pro-rata for part time employees), subject to maintaining clearance requirements.

We have an opportunity for a dedicated Customer Services Assistant to join our team delivering high-quality Total Facilities Management (TFM) services.  In this dynamic and varied role, you will deliver exceptional customer care while supporting core operational services, including Desk Management, Car Parking administration, Locker allocations, and Switchboard operations.

This is a full time position working 40 hours a week, Monday to Friday working various 8-hour shifts between 6:30am and 7pm.  

Core Responsibilities:

• Deliver outstanding, efficient customer service as an active member of the G4S Customer Services Hub. 
• Work flexibly across Customer Services teams to maintain seamless administrative workflow and operational support
• Act as a key point of contact to resolve general customer enquiries, requests, and service complaints promptly. 
• Build and maintain clear, professional communication channels with clients, internal partners, and key stakeholders. 
• Provide flexible cover during peak periods or team absences, keeping your line manager promptly informed of any service-related issues.
• Maintain a safe operational environment, adhering strictly to Health & Safety standards for yourself, colleagues, clients, contractors, and visitors.

In order to demonstrate your knowledge we would require candidates to have experience working in a customer service environment. We would particularly encourage candidates with experience in a Facilities Management environment to apply.

We are looking for positive, proactive, and highly organized individuals with strong resourcefulness. The ideal candidate thrives under pressure, possesses excellent communication skills, and brings exceptional team-coordination abilities.

Essential requirements:

• Advanced computer skills, including strong command of Microsoft Office applications and operational software.
• Proven track record of delivering high-quality customer service in a professional, fast-paced environment.
• Highly flexible approach with the ability to quickly pivot and handle changing operational priorities. 
• Enthusiastic, dependable, and willing to support team cover as required.. 
• Strong collaborative skills with a demonstrated ability to work effectively within a multi-functional team.

Benefits:

While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through SPARK to RAC cover and so much more, including the below;

• 2.5% Golden Hello payment on commencement of employment.
• Annual retention bonus of £2,000 (pro-rata for part time employees), subject to maintaining clearance requirements.
• 27.5 days Annual leave plus 8 days Bank Holiday
• Progression, training and development catered to you.
• Charity work.
• Refer A Friend incentives.
• Company pension scheme with employer contributions.
• G4S Life Assurance Scheme.
• Subsidised healthcare plan.
• Charity work- Match-IT and Payroll Giving.
• Confidential Counselling Services.
• 24/7 support specialising in health and medical.
• Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.

Please be aware that National Security Clearance should be held or be obtained.

G4S is the International business of Allied Universal, the world’s leading security and facility services provider and trusted partner to more than 400 of the Fortune 500. Allied Universal delivers unparalleled customer relationships, innovative solutions, cutting-edge smart technologies and tailored services that enable clients to focus on their core businesses. With operations in over 100 countries and territories, Allied Universal is the third largest private employer in North America and seventh in the world. Annual revenue is approximately $23 billion. There is no greater purpose and responsibility than serving and helping to safeguard customers, communities and people. For more information, visit g4s.com.   In the UK, the company has an extensive network of offices and more than 31,000 employees.

#LI-RG1