Prison Custody Officer
Location: Bridgend | Salary: £30,267.00 - £33,858.00 | Posted: 16 Apr 2025 | Closes: 31 Jul 2025 | Reference: Job Req ID 2840 | Business Unit: Care + Rehabilitation Services
PRISON CUSTODY OFFICER
HMP & YOI PARC, BRIDGEND, CF35 6AP
Permanent, Full Time (40 hours per week with various shifts
Starting Salary £30,267.00
After 1 Years’ service £31,036.50
After 3 Years’ service £32,319.00
After 5 Years’ service £33,858.00
Upon successful completion of your first 12 months service and final probation, you will receive a £1000 bonus*
Benefits: Company Pension, free on-site parking, staff canteen, free uniform, access to High Street Shop discounts and extensive training and development.
Make a Difference Every Day
We are looking for Prison Custody Officers (PCOs) who are excellent communicators, resilient, and good listeners. PCOs are essential to the effective operation of our prisons. We welcome applications from all backgrounds as long as you have integrity, resilience, and strong communication skills. No specific qualifications or experience are needed.
The people in your care will have a variety of different needs and it will be your role to ensure those individuals are treated with dignity and respect and helped to find a new way of life whilst maintaining a safe, secure and structured environment.
Our Philosophy
Our prisons aim to rehabilitate offenders and prepare them for reintegration into society. We strive to normalise prison conditions and create a safe environment for both staff and prisoners.
About the role
You will ensure that prisoners are treated with dignity and respect while maintaining a safe and secure environment. You will play a key role in providing structure and routine, ensuring prisoners attend work and education, and follow the prison regime.
You will have a number of key responsibilities that assist Prisoner reform, as well as playing a key role in providing prisoners with structure and routine, making sure they get to work in the morning, are actively engaging in education and the prison regime and are secure in their cell in the evening.
- Completing paperwork and reports
- Maintaining restrictions on prisoners' liberty while protecting their rights
- Ensuring prisoners receive their regime and privileges
- Reducing risks to security
- Controlling incidents and emergencies, which may include using Control and Restraint and Body Worn Video Cameras
- Promoting a rehabilitative culture and teamwork
- Challenging poor behaviour and promoting positive behaviour
- Encouraging prisoners to participate in purposeful activity and address their offending behaviour
- Responding to substance misuse, including administering Naloxone
- Providing first aid, such as CPR
- Assessing risk and vulnerability of prisoners and referring them to social care if needed
- Assisting prisoners with neurodiverse needs
- Assessing healthcare needs in an emergency
- Holding weekly one-on-one sessions for vulnerable prisoners
- Conducting welfare checks
- Assessing risk of self-harm or suicide
- Supporting prisoners' mental wellbeing
Training and Development
We provide comprehensive training for 8 weeks, including Control & Restraint, First Aid, Interpersonal skills, and Health & Safety. We also have a Development Pathway for career advancement.
In addition, we have recently launched our Development Pathway, which provides clear career development from Prison Custody Officer through to middle manager, should that also be of interest to you.
Equality and Diversity
We encourage applications from all backgrounds and are a fully inclusive employer. We are happy to discuss any reasonable adjustments.
Safeguarding
G4S CaRS is committed to safeguarding and promoting the wellbeing of children and adults at risk.
Our Team
Our team makes a real difference and we encourage new ways of working to improve safety and better support prisoners. You will find a secure, friendly, and professional working environment with all the support and training you need to build a successful career.
Additional Information
- We encourage applications from Welsh speaking candidates.
- These vacancies are subject to a 5 year checkable history and strict vetting standards.
- You must be eligible to work in the UK.
- *The £1000 bonus will be paid in your salary upon completion of your first 12 months service and providing you have successfully completed your probationary period.
In 2021, G4S, a London-based global security company, was acquired by Allied Universal®, a leading security and facility services company that provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions. This acquisition expanded Allied Universal’s footprint and infrastructure on a global and local level. Through a global workforce of approximately 800,000 people*, we leverage best practices in communities all over the world. With revenue of approximately $20 billion, we have the resources to deploy efficient processes and systems to help deliver our promise locally: keeping people safe so our communities can thrive. In the UK, we have an extensive network of offices and more than 32,000 employees to support our local communities and customers. We believe there is no greater purpose than serving and safeguarding customers, communities and people in today’s world. Allied Universal is There for you™. For more information, please visit www.g4s.com or www.aus.com
*Total workforce includes employees and subcontractors