HELPDESK COORDINATOR

HELPDESK COORDINATOR

Salary: £31,575.05 per annum

Working Hours: Permanent, Full Time, 40 hours per week, Monday - Friday between 8am and 5pm

Location: Hinkley Point C, Bridgwater, TA5 1UD

We have an exciting opportunity for a Helpdesk Coordinator to join our team at Hinkley Point C. This is a full time role working 40 hours per week, Monday to Friday between 8am and 5pm. As a Helpdesk Coordinator your role is to operate the Service Desk across HPC main and additional sites and co-ordinate administrative activities to ensure a smooth running of the Desk. .

Responsibilities

• Manage the Service Desk, handling all incoming calls, inquiries, and service requests efficiently.

• Liaise closely with the hard services team to schedule, assign, and track both reactive maintenance and Planned Preventative Maintenance (PPM) tasks.

• Assist with contractor reports and ensure accurate completion dates are promptly uploaded to the CAFM system.

• Generate regular Service Desk performance and operational reports for management.

• Liaise with suppliers to obtain competitive quotes for consumables, operational materials, and specific project works.

• Collate, update, and maintain a comprehensive inventory of consumables and facilities materials.

• Collate all utility meter readings and waste transfer notes, ensuring accurate upload and logging within the CAFM system.

• Undertake essential day-to-day admin duties, including photocopying, filing, and assisting with operational audits.

• Support the wider Facilities Management (FM) team in consistently meeting and exceeding agreed Service Level Agreements (SLAs).

Essential

• A highly organized approach to workload, with strong attention to detail when managing documentation, inventories, and CAFM system data..

• Excellent verbal and written communication, with the ability to confidently liaise with internal teams, contractors, and external suppliers.

• Proven ability to work effectively under pressure, meet strict deadlines, and successfully balance competing priorities within a fast-paced, fluctuating environment.

Benefits

While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through SPARK, to RAC cover and so much more, including the below;

• Progression, training and development catered to you

• Charity Work - 1 Volunteering day 

• Uniform Provided

• Annual leave entitlement – 25 days plus bank holidays  Pro Rata

• Charity work- Match-IT and Payroll Giving

• Refer A Friend incentives 

• Company pension scheme with employer contributions.

• G4S Life Assurance Scheme.

• Subsidised healthcare plan.

• Confidential Counselling Services

• 24/7 support specialising in health and medical 

• Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.

G4S is the International business of Allied Universal, the world’s leading security and facility services provider and trusted partner to more than 400 of the Fortune 500. Allied Universal delivers unparalleled customer relationships, innovative solutions, cutting-edge smart technologies and tailored services that enable clients to focus on their core businesses. With operations in over 100 countries and territories, Allied Universal is the third largest private employer in North America and seventh in the world. Annual revenue is approximately $23 billion. There is no greater purpose and responsibility than serving and helping to safeguard customers, communities and people. For more information, visit g4s.com.   In the UK, the company has an extensive network of offices and more than 31,000 employees.

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