Technical Operations Engineer

Technical Operations Engineer

Salary: £26,538.48 per annum and additional 10% shift allowance.

Working Hours: Permanent, Full Time (40 hours - Monday to Friday from 08:30-17:00 with the requirement to cover nightshifts or 24/7 rotational shifts as and when required.

Location: Mistral House, Kingfisher Way, Silverlink Business Park Newcastle Upon Tyne, NE28 9NX.

G4S Regional Management is seeking an experienced Technical Operations Engineer to join our team on a permanent, full-time basis.

About the Role:

To support the business and minimize user downtime and issues by being responsible for the day to day technical and support needs of the business, through direct support and management of 3rd party suppliers.

Provide support for ongoing IT Projects throughout the business.

Key Responsibilities:

• Participate in a 24/7 shift rotation.
• Build, support and administration of Chromebook, PC and Laptop hardware across the business.
• Build, support and administration of Mobile devices across the business.
• Provide second-line support to users of G4S supported applications.
• Provide second-line support to users of 3rd party supported applications.
• Administration of an escalation phone line for critical incidents.
• Management of critical incidents from 1st report through to resolution.
• Perform general application systems administration for G4S supported applications.
• Perform daily monitoring tasks to maintain system uptime.
• Engage with internal and external audits to manage and complete device testing as required.

• Management of end user device security tools to ensure all devices are compliant with working security applications.
• Managing IT Portal tickets and reporting.
• Liaise with users to understand, document and manage their requirements and issues to resolution.
• Work with the IT Development Team to test new IT solutions.
• Provide technical IT support and guidance to the Projects Team.

• Provide data extracts to the business to support sales and tender documentation.
• Manage IT DR and BCP processes.
• Manage and contribute to internal IT and Business Forums.
• Identify new and appropriate technologies to support G4S.
• Able to learn new skills quickly and effectively through personal learning and development and in house business training.
• Assist with Field support duties if/when required.

Essential Requirements:

• Hold a recognised IT certificate or have relevant experience working within a support environment.
• Good communication and planning skills.
• Laptop, Desktop troubleshooting and repair experience.
• Experience supporting ChromeOS and Windows Operating Systems.
• Able to support Microsoft Office and Google Environment.
• Experience of Antivirus packages.
• Experience of troubleshooting Mobile Operating Systems (Android, iOS).
• Experience Troubleshooting Network printers and print servers.
• Experience with Remote access tools (using RDP, Remote assistance or other 3rd Party tools) to help remote users.

Desirable Skills:


• Hold a full UK Driving Licence.
• An understanding of Google Workspace applications.
• Mobile Device Manager experience.
• Knowledge of Powershell, VScript and/or batch file scripting.
• Understanding of Monitoring and Alerting systems.
• Knowledge and understanding of ITIL best practices.
• General understanding of Cloud hosted environments and technologies.
• General understanding of TCP/IP Networks.
• Experience troubleshooting and maintaining Server operating systems.
• An understanding of Active Directory Services.
• An understanding of NTFS permissions.

At G4S Regional Management, our goal is to create spaces where people can do their best work. By delivering the essential functional/shared service support to our UK operations, our teams ensure every site is the best it can be. Join us and make a real impact every day. 

Benefits

While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through SPARK, to RAC cover and so much more, including the below;

• 25 days holiday plus bank holidays (pro rated for part time workers).

• Opportunity to purchase an additional 5 days annual leave per annum.

• Progression, training and development catered to you.

• Reward and recognition schemes including long service awards.

• Company pension scheme with employer contributions.

• G4S Life Assurance Scheme.

• Subsidised healthcare plans.

• Charity work- Match-IT and Payroll Giving.

• Confidential Counselling Services.

• 24/7 support specialising in health and medical. 

• Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.

We believe that great work comes from diverse perspectives. We are committed to creating an inclusive workplace where everyone—regardless of background, identity, experience, or abilities—feels valued, respected, and supported. If you need any reasonable adjustments or accommodations during the recruitment process, please let us know.

G4S is the International business of Allied Universal, the world's leading security and facility services provider and trusted partner to more than 400 of the Fortune 500. Allied Universal delivers unparalleled customer relationships, innovative solutions, cutting-edge smart technologies and tailored services that enable clients to focus on their core businesses. With operations in over 100 countries and territories, Allied Universal is the third largest private employer in North America and seventh in the world. Annual revenue is approximately $23 billion. There is no greater purpose and responsibility than serving and helping to safeguard customers, communities and people. For more information, visit g4s.com. In the UK, the company has an extensive network of offices and more than 31,000 employees.

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