G4S-Mitarbeiter in gut sichtbarer Sicherheitsuniform

Operations Manager

Douala, Kamerun

Bewerben

Job-ID: 28917

Job-Kategorie: Sicherheitsdienstleistungen

Standort: Douala, Kamerun

Datum der Veröffentlichung: N/A

Bewerbungsschluss:

Standort Erkunden

1. Main Purpose of Position:

Reporting to the Area Manager the provision of contractual and ad hoc security services to customers, in compliance with legislation, Company policies and procedures, to ensure achievement of budgeted financial targets.

2. Key Performance Areas:

KPA

PERFORMANCE STANDARDS

Effective management of the business unit financial performance

Initiate cost saving model and controls
Gross Margin Management

Direct Wage control / ER management

Overheads control

Contract profitability

Effective management staff within contract

Effective Organisation

Staff turnover analysis, proper allocation of staff to positions and structure.

Effective labour management including rosters and shift patterns

Management of overtime and annual leave

Supervision

Staff motivation levels

Ensuring that performance assessments of all subordinate employees are conducted, and corrective action implemented where necessary.

Ensuring that acceptable standards of behaviour at work are maintained by all subordinate employees, as required by G4S’s code of conduct and disciplinary code.

Ensuring that all disciplinary actions are conducted in compliance with Company policies and procedures.

Effective management of operations

Client retention and customer service levels

Analyze and manage all customer queries

Ensure all customers are aware of requirements for alarms for efficient service

Ops Process management – adherence to quality standard

Ensuring that absenteeism is maintained within established norms.

Maintain a log of all calls and activations

Ensuring that manpower is maintained at optimum levels, to minimise unnecessary overtime.

Ensuring that only appropriately trained security personnel are utilized at all times.

Ensuring that claims against the Company are prevented or minimized through regular customer risk assessments.

Effective labour management and rostering

Liaison with regards to invoicing, accuracy of such and securing payment

Effective management of business development function

New business development

Identifying new business opportunities in the business unit’s sphere of operations, as well as in terms of growth of business with existing customers.

Competitors evaluations