ASSISTANT CLIENTÈLE

A new exciting opportunity to join our team as an  Employee Manager in the North East of England. This role will be to provide operational support in line with branch development plans and retention of Security Officers.   You will be responsible for providing operational support in line with branch development plans and budgets optimising branch profitability through the correct management and retention of Security Officers.  To  ensure the  effectiveness of the regional team through responsibilities and participation in initiatives that support the development of the contract

What you will be doing:

Maintain correct manning levels on all sites to ensure that both contractual and temporary work orders are satisfied to the customer’s expectation and within budgetary guidelines 

Ensure that working hours of all employees are managed within individual contract specification and also within WTD or any other legislative guidelines 

Ensure that all officers are suitably trained and have adequate site instructions to carry out the required duties

Conduct regular out of hour visits as agreed with the Contract Manager

Maintain and monitor all training for Security Officers

Take appropriate corrective action to address performance and behavioural issues. Conduct a full investigation and present the facts for decision makers to act accordingly  

Maintain relevant and up to date employee information on G4S systems, including data required for correct completion of Employee Details and Exceptions report  

Identify and nominate excellent performance through the Core Values and Star of the Month recognition schemes

Act as first line escalation to all incidents on client sites

Employee Welfare

Actively participate in and resolve, as appropriate, any officer issues.  Ensure that tele contact performance is managed and corrective action taken when applicable, to achieve company standards  

Assist, as required, the recruitment process by conducting second line interviews with potential recruits to ensure best fit within the work environment  

Participation on the on call roster, responding to any missed book on/missed check calls/absenteeism using the branch escalation procedure to report any problems  

Ensure that the induction process of new employees runs smoothly. This is to include conducting Induction training and onsite training prior to deployment when and where necessary and the relevant training matrix’s are to be completed   

Conduct leaver interviews and capture reasons for an employee leaving the business.

Ensure that all officers wear appropriate uniform and PPE and that re issue is managed within budgetary guidelines 

Company Procedure  

Maintain on-site training records for all officers  

Constantly review site work practice, seeking ongoing improvement and making recommendations for improvement to site Assignment Instructions 

Maintain a safe work environment and ensure that Health & Safety assessments are relevant and up to date, reporting any issues identified to the the Contract Manager

What we are looking for:

Customer Focused with the ability to establish and maintain professional relationships

Knowledge of the Security Industry

IT and Technically competent 

Basic financial awareness

Planning and organisation skills 

Communication skill both verbal and written   

Benefits:

Workplace pension scheme

Eyecare vouchers

Employee Discount Schemes

Refer a friend scheme