System Specialist

G4S Secure Solutions (SA), a leading provider of integrated security management solutions, has a vacancy for a System Specialist based at our operations in North West, reporting to the Regional Technical Manager. 

The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which the System Specialist plays within a successful business unit. At G4S, we pride ourselves on being Agile, Reliable, Innovative, Caring, and committed to Teamwork, Safety, and Integrity so the incumbent will be expected to be results driven and to live the values of the organisation.

Main Purpose of the Position
Responsible for delivering advanced-level system analysis, design, support, and maintenance on systems and software supplied, installed, and developed by the company. This role oversees the full operational cycle across the region—combining high-level technical support, software implementation, XTime certification, project financial management, site/staff operational supervision, and client relationship retention.

Key Performance Areas

Provide Accurate & Effective Software / System Testing & Implementation

• Test new software releases from development.

• Compile detailed fault analysis reports if software fails to function per specification.

• Monitor escalated queries against milestones, response, and resolution times.

• Communicate new releases and best practices.

• Provide remote and on-site system support, implementation, and configuration.

• Conduct fault finding, database implementation, data conversion, export/import, data consistency checks, and system software configuration.

Provide Accurate & Effective Software / System Support

• Assist Helpdesk and field staff with escalated queries and provide high-level support.

• Investigate all escalated software/system queries and compile detailed fault analysis reports.

• Escalate relevant issues to Development and collaborate towards resolution.

• Provide scheduled system support to appointed clients.

• Perform system/database maintenance, disaster recovery planning, redundancy management (Business Continuity Plans), risk identification, and best practice implementation.

Business Analysis & Design

• Facilitate user group workshops and meetings.

• Conduct needs analysis based on workshop outcomes and business process analysis.

• Compile development specification documentation and ensure formal sign-off before development commences.

• Ensure specification sign-off from clients and complete departmental handovers.

Accurate Compilation & Management of Documentation

• Maintain Business Process Analysis and Functional Specifications documentation.

• Compile and update Software Module Specifications, Write-ups, Installation Manuals, and User Manuals.

Identify & Pursue Business Development Opportunities

• Identify and report new business opportunities within the sphere of operations and existing client accounts.

• Conduct competitor evaluations and demonstrate a thorough understanding of the regional competitive environment.

Training & Certification Management

• Identify internal and external training needs; compile and update training manuals, work instructions, attendance registers, agendas, assessments, and certificates.

• Maintain the XTime Certification Register.

• Conduct XTime Certification across required levels: User, Super User, Administrator, and GenSync.

• Assess and evaluate trainees via practical exercises.

System Implementations & Health Monitoring

• Implement systems on-site and remotely (including international travel when required).

• Conduct system health status reports, health checks, and routine system clean-ups.

Effective Management of Project Financial Performance

• Manage profitability of projects with a focus on maintenance, sustainability, cost-effectiveness, and labor.

• Execute Gross Margin management and overheads control.

• Develop full-scale project plans, schedule timelines, and track team hours/expenses weekly.

• Manage project budgets, monitor receivables, determine revenue recognition, and ensure timely invoicing.

• Follow up with clients regarding unpaid invoices and analyze overall project margins and utilization rates.

Effective Management of Staff & Operations

• Liaise with regional operational teams regarding resource requirements and work rosters.

• Monitor attendance, performance, and compliance of technical installation teams.

• Enforce company policies and manage disciplinary matters in accordance with the G4S Disciplinary Code.

• Facilitate regular team/client status meetings and deliver organized project updates.

• Coordinate task flows, oversee daily tasks, monitor work standards, and conduct quality inspections.

• Maintain client retention and ensure formal customer meetings are scheduled, attended, and minuted.

Health and Safety

• Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year

• Participate in safety forums created by the company for example safety meetings and safety talks

• Report all safety incidents to the relevant people

• Discuss all safety incidents

• Follow-up on any activities assigned through safety meeting / committee / representative and or management

• Attend safety education and refresher programs

• Comply with safety policies and procedures at the workplace

• Distribute safety information as and when required

Ideal Candidate

Qualifications and Experience

• Grade 12 / Matric Equivalent

• A relevant Tertiary qualification in Information Technology/Computer Science (Advantageous)

• Minimum of 3 to 5 years experience in a similar position and environment

• Valid Driver’s Licence 

Skills and Attributes

• Proficient Computer Literacy (MS Office / Google Workspace)

• Excellent written & verbal communication

• Managing conflict

• Advanced computer literacy (windows OS based)

• Basic financial acumen

• Risk identification

• Driving change

• Customer orientated thinking

• Delivering objectives timeously 

• Awareness of the market environment

• Delivering strategy

• Customer service orientated

Software Requirements & Operating Systems

• Broad knowledge of time and attendance (Advantageous)

• Broad knowledge of access control (Advantageous)

• Knowledge base on communication protocols i.e. TCP/IP, RS485, RS232.

• Basic SQL database scripting & querying essential

• Basic knowledge of working in Relational Databases

• Computer literacy and proficiency.

• Windows 10 – 11 PC 

• Windows Server 

Package Description:
Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.

We welcome applications from all suitably qualified candidates, but South African citizens will have a distinct advantage.