Contract Management Co ordinator - Six Month Fixed Term Contract

G4S (now part of Allied Universal) is the largest secure solutions company in the world and one of Britain's top Employers. Our Cash Management Solutions business has expertise in secure logistics and payment services including cash and valuables transportation, cash processing, ATM and cash centre outsourcing, secure storage and retrieval and merchant services.

As an employee of G4S Cash Solutions, each role will have specific responsibilities for the identification, management and control of risk in order to safeguard the business, staff, customers, assets and reputation. Every G4S employee has a role to play in understanding and supporting the business in embedding effective risk management controls and assurance and will be integral to the effectiveness and success of G4S.

Main Purpose of Job

Join G4S as a Co-ordinator in Contract Management and you will become part of a well-trained, tight knit team providing an essential, cash transportation service to the local community.  And you will also earn a great salary and excellent benefits. G4S is the largest secure solutions company in the world and one of Britain's top Employers.

Our Cash Solutions business has expertise in cash and valuables transportation, cash processing, ATM and cash centre secure storage. As a G4S Co-ordinator in our Contract Management team, you will be at the very heart of our operation. Your primary responsibility will be to work with customer data load load requests onto our legacy databases and you will need to be confident working to stringent procedures designed to ensure that our service remains superior, and that our customer requirements are met with optimum efficiency.

Key Tasks & Responsibilities

Contract Management Co-ordinator

• To take ownership of customer contact, requests and queries ensuring that they are dealt with through to a successful and timely outcome.
• Management of individual workload according to agreed objectives and SLA’s.
• To provide confirmation of customer requirements via an appropriate communication channel.
• The ability to respond to a customer (internal or external) in a professional manner.
• To follow processes and procedures in accordance within our Financial, Risk and Service parameters.
• To be accountable for the accuracy of work.
• Able to assist with varied tasks such as ad-hoc requests, bulk cash requirements, cash processing, bank applications, contact work and query management.
• A mind set of continual improvement always looking to improve on current processes and procedures and establish error at root cause for permanent resolution.
• To be able to multi-task across the various CRM work queues to facilitate increased knowledge of all aspects of service delivery.
• Provides support to other team members, and actively seeks to support the Management within the department by undertaking reasonable tasks as and when required to do so.
• To be able to work unsupervised at key times and ensure work is completed within timescales that have been previously agreed.
• Deliver on-going business improvement projects set out by the Management Team
• Undertake other duties that may reasonably be assigned to you by your line manager or the business.

Person Specification

To succeed as a Contract Management Co-ordinator you must have:

• Excellent communication skills
• IT literate - Have a good working knowledge of PC packages, Word, Excel and Google, must have a sound understanding of formulas and macros.
• The ability to work under pressure, work to deadlines and high attention to detail

#LI-MH1

We also have some specific security criteria that you will need to meet:

• You must be able to pass a criminal record check as well as a personal credit and ID check.
• You must also have a 5 year employment/unemployment/educational history that we can check and verify.
• You will need to be prepared to undergo airport style searches when entering and leaving our premises and be comfortable working within a secure and confined environment.

You will be subject to a medical review, which may include a medical assessment with an occupational health practitioner. We’ll provide all the training and support to help you to progress as a key member of our world-class team.

G4S Cash Solutions (UK) Ltd is committed to creating a diverse and inclusive environment where all employee's feel respected and able to give their best and is proud to be an equal opportunity and Disability Confident employer.

We welcome the unique contributions that you can bring in terms of age, ethnicity, race, sex, gender identity and expression, nation of origin, religion, disability, sexual orientation and beliefs. If you require any reasonable adjustments during the hiring process, please do not hesitate to contact us.

What do our employees say about working for G4S?

“I joined G4S because I thought it would be good for my career progression and a very interesting job.
The application and recruitment process was very easy quick, and the trainers were very helpful.
I would definitely recommend G4S to anyone looking for work.”

“The good thing about working here is that the company provides all the training they think I need so that I have the right skills for the job I do.
I’m from Hong Kong and everyone treats me like family here. Everyone is very nice and very friendly and I’m very happy here.”

“I’m excited to start something new and different with new challenges.
It’s a very male orientated role, but that doesn’t put me off and it’s definitely suitable for both males and females.
I’ve already recommended G4S to a friend of mine!”

G4S is the International business of Allied Universal, the world’s leading security and facility services provider and trusted partner to more than 400 of the Fortune 500. Allied Universal delivers unparalleled customer relationships, innovative solutions, cutting-edge smart technologies and tailored services that enable clients to focus on their core businesses. With operations in over 100 countries and territories, Allied Universal is the third largest private employer in North America and seventh in the world. Annual revenue is approximately $23 billion. There is no greater purpose and responsibility than serving and helping to safeguard customers, communities and people. For more information, visit g4s.com.   In the UK, the company has an extensive network of offices and more than 31,000 employees.

If this opportunity is of interest then we want to hear from you. Please click the “Apply” button to submit your formal application.