Customer Engagement Manager
Pretoria, Aferika Borwa
ID ya Tiro : 223724039
Mofuta wa tiriso : Tshegetso
Lefelo : Pretoria, Aferika Borwa
Letsatsi le e phatlaladitsweng :
28/06/2026
Letsatsi la go tswala :
Join Our Team: Customer Engagement Manager 📢
Role Overview
Location: Centurion
Work Model: Full time, hybrid, 3 days in the office per week
Reporting To: Regional Commercial Director (Africa Middle East)
About the Role
The main purpose of this position is to develop and implement a G4S customer engagement strategy that is aligned to corporate strategy.
This strategy aims to build a positive brand for G4S Africa internally, externally, and in the media.
Key Responsibilities & Our Values in Action 📈
Innovation & Agility
Develop, implement, and manage the G4S marketing and communications strategy, incorporating advertising, public relations, and brand activities for internal and external target markets.
Provide a fresh perspective on customer process work and recommendations on cross-functional updates to improve our customer engagement programs and activities.
Develop Website and Social Media Strategy and Content, develop monthly customer communication campaigns, and manage lead generation from campaigns.
Implements relationship management tools, initiatives, and organizational structures to meet changing client demands.
Teamwork
Collaborates with partners in Sales, operations, Implementation, and Service to ensure strategic processes and client satisfaction.
Work with country teams to develop root-cause focussed service improvement plans to resolve customer satisfaction challenges.
Work with countries and group marketing to develop a Product and Sales Toolkit, including case studies, service and product videos, and product teasers for social media.
Safety & Reliability 🛡️
Establish customer round tables and drive Security Advisory conversations at C-suite level.
Act as a point of escalation for complex customer issues, demonstrating good problem-solving skills and resolving conflicts in a professional and effective manner.
Manage corporate and brand publications to ensure adherence to design and corporate identity guidelines at Africa and country level.
Establish clear customer engagement procedures for Top 20 and Global clients to manage business reviews and customer service escalations.
Caring & Integrity 🤝
Build and maintain solid customer relationships, understand their needs, and provide personalised service solutions.
Develop a framework for the implementation of detailed Customer Satisfaction surveys that will focus on service excellence, customer, and employee satisfaction.
Manage and run customer QBRs with key clients, utilising country inputs and plans.
Manage the drafting and publishing of company notices, briefs, and newsletters for internal and external use, and manage the Africa intranet in terms of content updates.
Requirements & Qualifications
Relevant Marketing degree or diploma or equivalent.
Relevant experience in a marketing and communications role.
Relevant experience in implementing customer service conversations and initiatives.
Knowledge of media management, internet content management, marketing, and branding.
Skills in designing and implementing a marketing and communications strategy, managing conflict, written and verbal communication, negotiation, and relationship building.
Ability to conduct market research and customer satisfaction research, provide insights, and drive resolution plans.
Diteng tse di Amanang
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Bona ditiro tsa G4S kwa YuropaBona ditshono tsa tiro tse di kgatlhang kwa G4S kwa Yuropa. Senka ditshono tsa tiro, tlhomamisa ditlhagiso mme o ikope jaanong go kopanela le moetapele wa lefatshe lotlhe mo tshireletsong.
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Bona ditiro tsa G4S kwa Asia & Botlhaba Gare
Bona ditshono tsa tiro tse di kgatlhang kwa G4S kwa Asia & Botlhaba Gare. Senka ditshono tsa tiro, tlhomamisa ditlhagiso mme o ikope jaanong go kopanela le moetapele wa lefatshe lotlhe mo tshireletsong.
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Ditirelo tsa Tshireletso kwa G4S
Bona ditiro tsa tshireletso tse di busetsang kwa G4S. Kopanela le ditlhopha tsa rona tsa bomaitseanafo go ralala lefatshe go tshireletsa ditšhaba le go ntsha ditharabololo tsa tshireletso tse disha.
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Ditharabololo tsa Madi kwa G4S
Bona ditiro tsa Ditharabololo tsa Madi tse di kgatlhang kwa G4S. Kopanela le setlhopha sa rona se sesha mme o tswelele ka tiro mo tsamaisong ya madi le tshireletso.
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Ditirelo tsa Tlhokomelo & Go Okwa kwa G4S
Bona ditiro tsa Tlhokomelo & Go Okwa tse di busetsang kwa G4S. Kopanela le setlhopha sa rona go tokafatsa tshireletso ya setšhaba le go ntsha ditharabololo tse disha tsa tlhokomelo le toka.
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Tsamaiso ya Mafelo kwa G4S
Bona ditiro tsa Tsamaiso ya Mafelo tse di kwa godimo kwa G4S. Kopanela le setlhopha sa rona se sesha mme o tlhomamisa go nna botoka mo ditirong tse di sireletsegileng le tse di nang le bokgoni.
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Ditiro tsa Tiro le Tirisano kwa G4S
Bona ditiro le ditshono tse dikgolo tsa tiro kwa G4S, go tswa go IT, Tsamaiso, le HR go ya go Tsamaiso ya Tiro, Ditshelete le Ditirelo tsa Bareki.
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Dineo tsa Badiruedi kwa G4S
Bona dineo tsa rona tse dikgolo, go tswa mo tlhabololong ya botaki go ya go botsogo. Kwa G4S, re batla gore batho ba rona ba atlege mme ba fitlhelele bokgoni jwa bone.
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Bona ditiro tsa G4S kwa Aforika
Bona ditshono tsa tiro tse di kgatlhang kwa G4S kwa Aforika. Senka ditshono tsa tiro, tlhomamisa ditlhagiso mme o ikope jaanong go kopanela le moetapele wa lefatshe lotlhe mo tshireletsong.
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Bona ditiro tsa G4S kwa Latin Amerika
Bona ditshono tsa tiro tse di kgatlhang kwa G4S kwa Latin Amerika. Senka ditshono tsa tiro, tlhomamisa ditlhagiso mme o ikope jaanong go kopanela le moetapele wa lefatshe lotlhe mo tshireletsong.
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Bona ditiro tsa G4S kwa UK & Ireland
Bona ditshono tsa tiro tse di kgatlhang kwa G4S kwa UK & Ireland. Senka ditshono tsa tiro, tlhomamisa ditlhagiso mme o ikope jaanong go kopanela le moetapele wa lefatshe lotlhe mo tshireletsong.
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Botsogo le Tshireletso kwa G4S
Tshireletso le botsogo jwa babereki ba rona ke boleng jwa konokono jwa G4S. Go tlhomamisa maemo a a kwa godimo a tshireletso mo madirelong a rona go dira gore babereki ba rona ba sireletsege.
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Go Ithuta le Kgolo ya Tiro kwa G4S
Kwa G4S re leka ka natla go godisa setso sa tlhabololo e e tswelelang mme re kgothatse batho mo maemong otlhe go godisa bokgoni jwa bone le go fitlhelela bokgoni jwa bone jotlhe.
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Dintlha tsa Go Thapa le Dipotso tse di Botlhokwa ka Tsamaiso ya Go Ikopela
Ithute go feta ka tsamaiso ya go ikopela kwa G4S. Go go thusa mo loetong lwa gago, re kopantse dipotso tse di botlhokwa tse di bodiwang ke ba ba ikopelang.
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Ngwao le go Ikamanya kwa G4S
Go beela mo ngwaong ya go ikamanya ke gone go dirang gore re atlege - go tokafatsa kgolo ya tiro, tshireletso ya setshaba, le ditharabololo tse disha mo setlhopheng sa rona sa lefatshe lotlhe.
