Call Centre Consultant
Midrand, Aferika Borwa
ID ya Tiro : 31661
Mofuta wa tiriso : Tshegetso
Lefelo : Midrand, Aferika Borwa
Letsatsi le e phatlaladitsweng :
N/A
Letsatsi la go tswala :
Deposita a leading cash & payment solutions company, has a vacancy for a Call Centre Consultant based at our Head Office in Midrand, Gauteng reporting to the Call Centre Team Leader.
This role is responsible for handling client inquiries, logging job cards, ensuring adherence to service level agreements (SLAs), monitoring systems, and compiling client reports. Reporting directly to the Call Centre Team Leader, you will also be responsible for ensuring compliance with company policies, applying industry best practices, and exercising sound judgment to consistently deliver high-quality customer service.
We welcome applications from all suitably qualified candidates, but SA citizens will have a distinct advantage.
Please note this role requires working shifts and weekends as well
Main Responsibilities
Effective incident management
- Ensure that all telephone calls are dealt with professionally, efficiently and in accordance with laid down procedures.
- First Call Resolution
- Administrative tasks including database management.
- Ensure that accurate records are kept and all calls are logged and data stored to enable reports to be generated for analysis by the Management Team.
- Deal with all incidents & emergencies according to laid down escalation procedures.
Monitoring
- Application Knowledge for Support
- All Vendors Service Level Management Adherence
- Device connectivity
SLA Management
- The logging of all requests via telephone and email accurately into the Journey System.
- Manage end to end all calls logged and provide updates to keep customers informed.
- Use the required dashboards or views to track and escalate issues seamlessly.
- Escalation and management of calls to agreed SLA’s
- Avoid requests from breaching targets to meet client’s expectations
Health and Safety
- Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year
- Participate in safety forums created by the company for example safety meetings and safety talks
- Report all safety incidents to the relevant people
- Discuss all safety incidents
- Follow-up on any activities assigned through safety meeting/committee/representative/management
- Attend safety education and refresher programs
- Comply with safety policies and procedures at the workplace
- Distribute safety information as and when required
Qualification and Experience
- Grade 12 / Matric Equivalent
- A relevant tertiary qualification, such as a diploma or degree in Customer Service, Communications, Banking or a related discipline
- A minimum of 1–2 years’ experience in a customer service or similar role
- Excellent telephone etiquette and interpersonal skills
Skills and Attributes
- Proficient Computer Literacy (Google Workspace / Microsoft Office)
- Strong verbal and written communication abilities
- Proven conflict resolution skills and emotional intelligence
- Solid business numeracy and a keen eye for detail
- Delivering great customer service
Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.
Diteng tse di Amanang
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Ditirelo tsa Tshireletso kwa G4S
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Ditharabololo tsa Madi kwa G4S
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Ditirelo tsa Tlhokomelo & Go Okwa kwa G4S
Bona ditiro tsa Tlhokomelo & Go Okwa tse di busetsang kwa G4S. Kopanela le setlhopha sa rona go tokafatsa tshireletso ya setšhaba le go ntsha ditharabololo tse disha tsa tlhokomelo le toka.
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Tsamaiso ya Mafelo kwa G4S
Bona ditiro tsa Tsamaiso ya Mafelo tse di kwa godimo kwa G4S. Kopanela le setlhopha sa rona se sesha mme o tlhomamisa go nna botoka mo ditirong tse di sireletsegileng le tse di nang le bokgoni.
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Ditiro tsa Tiro le Tirisano kwa G4S
Bona ditiro le ditshono tse dikgolo tsa tiro kwa G4S, go tswa go IT, Tsamaiso, le HR go ya go Tsamaiso ya Tiro, Ditshelete le Ditirelo tsa Bareki.
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Dineo tsa Badiruedi kwa G4S
Bona dineo tsa rona tse dikgolo, go tswa mo tlhabololong ya botaki go ya go botsogo. Kwa G4S, re batla gore batho ba rona ba atlege mme ba fitlhelele bokgoni jwa bone.
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Bona ditiro tsa G4S kwa Aforika
Bona ditshono tsa tiro tse di kgatlhang kwa G4S kwa Aforika. Senka ditshono tsa tiro, tlhomamisa ditlhagiso mme o ikope jaanong go kopanela le moetapele wa lefatshe lotlhe mo tshireletsong.
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Bona ditiro tsa G4S kwa Latin Amerika
Bona ditshono tsa tiro tse di kgatlhang kwa G4S kwa Latin Amerika. Senka ditshono tsa tiro, tlhomamisa ditlhagiso mme o ikope jaanong go kopanela le moetapele wa lefatshe lotlhe mo tshireletsong.
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Bona ditiro tsa G4S kwa UK & Ireland
Bona ditshono tsa tiro tse di kgatlhang kwa G4S kwa UK & Ireland. Senka ditshono tsa tiro, tlhomamisa ditlhagiso mme o ikope jaanong go kopanela le moetapele wa lefatshe lotlhe mo tshireletsong.
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Botsogo le Tshireletso kwa G4S
Tshireletso le botsogo jwa babereki ba rona ke boleng jwa konokono jwa G4S. Go tlhomamisa maemo a a kwa godimo a tshireletso mo madirelong a rona go dira gore babereki ba rona ba sireletsege.
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Go Ithuta le Kgolo ya Tiro kwa G4S
Kwa G4S re leka ka natla go godisa setso sa tlhabololo e e tswelelang mme re kgothatse batho mo maemong otlhe go godisa bokgoni jwa bone le go fitlhelela bokgoni jwa bone jotlhe.
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Dintlha tsa Go Thapa le Dipotso tse di Botlhokwa ka Tsamaiso ya Go Ikopela
Ithute go feta ka tsamaiso ya go ikopela kwa G4S. Go go thusa mo loetong lwa gago, re kopantse dipotso tse di botlhokwa tse di bodiwang ke ba ba ikopelang.
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Ngwao le go Ikamanya kwa G4S
Go beela mo ngwaong ya go ikamanya ke gone go dirang gore re atlege - go tokafatsa kgolo ya tiro, tshireletso ya setshaba, le ditharabololo tse disha mo setlhopheng sa rona sa lefatshe lotlhe.
