Senior Manager, ATM and Cash Diposite Machine Operation
Dhaka, Bangladeshi
Kitambulisho cha kazi : 31396
Jamii ya kazi : Suluhu za Fedha
Mahali : Dhaka, Bangladeshi
Tarehe iliyochapishwa :
N/A
Tarehe ya kufunga :
Position Identification
Position Title: Senior Manager, ATM & Cash Diposite Machine Operation
Division: Cash Services
Work Location: Dhaka
Relationships of the Position
Job Summary (Objective):
The position is responsible for monitoring day-to-day ATM operations, analyzing operational issues, coordinating with internal and external stakeholders, maintaining accurate operational and financial records, and implementing measures to improve service quality, operational efficiency, and cost-effectiveness.
Duties and Responsibilities:
· Monitoring and Providing ATM operational personnel with day-to-day support for ATM operations and coordinating to outside branches regarding ATM operations.
· Analyzing the ATM Operation related issue and resolve it with proper investigation through ATM support tools.
· Applying analytics, deliver operational plans i.e. vehicle schedule, routing plan, ATM replenishment scheduling plan, deployment of ATM staff.
· Recovery of physical cash shortage from responsible custodians upon investigation
· Maintaining the Mandatory Security Principal (MSP’s) for Cash operations.
· Maintaining control and performance standards adhering to SOPs, policies and guidelines (ROCC) prescribed by the company.
· ATM Cash Disbursement and Cash Forecasting Management for ATM operations.
· Assuring effective customer service and relations through timely delivery of quality services as well as resolving customer complaints and customers’ queries.
· Facilitator for CS Staff Training and Workshop.
· Making available invoice related all data- replenishment trips, FLM trips, new ATM deployment, ATM withdrawal records, service rate etc.
· KPI data preparation related with ATM operation.
· Making tally of daily all cash transactions record and cash balancing of ATM (client wise)
· Ensuring bulk cash collection and its process.
· Controlling ATM key & Password management.
· Managing all administrative matters of ATM operations
· Implementing Health, Safety and Environmental (HSE) measures as directed by HR department.
· Monitoring daily ATM vehicle trip/movement.
· Managing attendance, duty schedule, duty roster, leave schedule of ATM staff.
· Making recommendations to improve efficiency, cost - effectiveness.
· Checking and authorization of all expenses related to ATM operations.
· Coordinating ATM reconciliation for any ATM cash discrepancies.
· Controlling daily security tag usage, stocking and reconciliation.
· Checking and validation of dispute related transactions and/or claim.
· Preparing incident report and initial investigation related with ATM operation.
Educational Qualification & Competencies Required:
· Bachelor’s degree in Business Administration, Finance, Accounting, Management, or a related discipline. Master’s degree/MBA in a relevant field will be an advantage.
· 5–8 years of relevant experience in ATM operations, cash management, banking operations, cash-in-transit, branch operations, or a similar operational environment.
· Good analytical and problem-solving skills.
· Ability to investigate operational issues and discrepancies.
· Strong planning, coordination, and organizational skills.
· Knowledge of cash reconciliation and transaction verification.
· Ability to work under pressure and be a good team player.
· Strong MS Office/MIS and reporting skills.
· Ability to analyze operational data and prepare KPI reports.
· Ability to manage multiple operational activities under time-sensitive conditions.
· Strong attention to detail and accuracy.
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