Deputy Manager, Manned Services
Dhaka, Bangladeshi
Kitambulisho cha kazi : 30853
Jamii ya kazi : Huduma za Usalama
Mahali : Dhaka, Bangladeshi
Tarehe iliyochapishwa :
N/A
Tarehe ya kufunga :
Position Title: Deputy Manager, Manned Services (Zonal Operation)
Division: Manned Services
Work Location: Dhaka South
Relationships of the Position
Reporting Line Manager: Vice President, Dhaka South
Job Summary (Objective):
Duties and Responsibilities:
· Conducting Security Personnel deployment; Zone In-charge is involved in this process from carrying out surveys, preparing reports, coordinating with Sales & Marketing and finally deploying SPs.
· Identify significant security risks; Design and implement strategies and programs to prevent and reduce loss of the client’s assets.
· Ensure that ‘Post Orders’ are clearly written specific for the post requirements and that guard on the post is aware of their post duties.
· Send Incident report to Operation Manager/ Line Manager on occurrence of any serious incident within 24 hours of the zone area.
· Set out procedures for dealing with client complains during off-duty hours OR emergency at client location.
· Facilitate admin support and Clothing Equipment / material support/ PPE required for guarding operations.
· Meet the client regularly to maintain liaison, improve relations, mitigate crises and above all meet the client's requirements.
· After a complaint is resolved, always check back from the client whether the issue is resolved to client’s satisfaction.
· In collaboration with the Branch Head, develop and maintain relationships with emergency responders but are not limited to, country law enforcement, fire specialists, and medical first care providers.
Ø Leave Register.
Ø Missing & Rejoin Register.
Ø Manpower State Register.
Ø Clothing and Equipment Register.
Ø ID deposit and issue Register.
· Ensure post items are in place and maintained.
· Monitor average work hours of all guards to see that OT is evenly distributed and strictly ensure that no corrupt practices take root in allocating OT or leave.
· Responsible for Security Personnel Barrack Management.
· Ensure compliance with the G4S Ethics Code at the branch level.
· Ensure compliance with Health and Safety guidelines specially fatigue management.
· Maintain client payment records for the purpose of identifying defaulting clients whose services may be discontinued if bills become overdue by 60 days.
· Guards skills enhancement based on emerging client expectations.
· Monitor the state of turnover rate, Overtime, vacant hour etc.
· Conduct motivation talks as deemed appropriate to keep the guards focused on their job.
· Leave plan to endeavor that guard can go on leave during his/her emergency.
· Eliminate false billing / false duty roster.
· Any other jobs as assigned by Line Manager time to time.
Educational Qualification & Competencies Required:
· Minimum Graduate in any discipline. Master’s degree (MBA) preferred
· 5 years related experience in service sector is required
· Good computer Skills in MS Office package including report writing
· Ability to manage large number of personnel and security operational activities
· Good Communication in both verbal, written and negotiation skill
· Ability to work under pressure and be a good team player
· Must knowledge on motorcycle riding skill
· Age limit: 35 years
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