Muhtasari wa jukumu
Kama Wakala wa Huduma kwa Wateja, utakuwa sehemu ya kwanza ya mawasiliano kwa wateja wetu wa ndani na nje, ukitoa kiwango cha juu zaidi cha usaidizi kamili na kamili kwa wateja. Majukumu yetu ni muhimu na yanatofautiana, kuhakikisha utendakazi mzuri wa mikataba yetu kwa kutoa usaidizi mzuri, uliopangwa vizuri, na wa kitaalamu.
Unaweza kufanya kazi na wateja wetu, kujadili maswali yao, madai, na maswali ya jumla kupitia simu, barua pepe, na njia zingine za mawasiliano; kutoa usaidizi wa kiutawala na kiutendaji kwa biashara na kuratibu na idara zingine za G4S ili kutoa uzoefu wa hali ya juu kwa wateja.
Ujuzi wa msingi utakaoujua
Usimamizi wa wadau
Jifunze kuwasiliana kitaalamu na washirika wa ndani wa biashara na wateja mashuhuri ili kutatua maswali magumu na kudumisha viwango vya huduma.
Mifumo ya kiufundi ya hali ya juu
Programu kuu za programu zinazoongoza katika sekta ya usimamizi wa dawati la huduma na ufuatiliaji wa data, kama vile VRIS na Hospitality Suite.
Utatuzi wa migogoro
Kukuza uwezo wa kushughulikia malalamiko na maswali ya jumla chini ya shinikizo, kudumisha mtazamo chanya na wa kuchukua hatua katika mazingira ya watu mashuhuri.
Customer Service Advisor - Belfast
Belfast, Uingereza
Kitambulisho cha kazi : 2141
Jamii ya kazi : Inafanya kazi
Mahali : Belfast, Uingereza
Tarehe iliyochapishwa :
20/08/2024
Tarehe ya kufunga :
23/09/2026
STATION ENQUIRY ASSISTANT | BELFAST | £14.69 ph
Do you want to make a difference within your community? This is your chance. You can be doing what you do best - providing great customer service by striving for excellence and acting with integrity, and empathy. Your care and attention to detail will make all the difference. If you are looking for a rewarding career, this may be it. THE BENEFITS
Working for one of the world's leading global security companies comes with its benefits. As a Station Enquiry Assistant for G4S, you can benefit from the following:
- 5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual)
- Enhanced Overtime Rate
- Workplace pension scheme
- Life assurance benefit
- Financial support for SIA Licence & renewal
- Contributory Healthcare Scheme
- Eyecare vouchers
- Employee Discount Schemes
- Progression, training & development opportunities
- Refer a friend scheme
- Free parking in most locations
- Free uniform provided
THE ROLE
As a Station Enquiry Assistant, you will be helping people with a wide variety of enquiries, and supporting our customer with their needs. You will be part of our diverse and dedicated team providing excellent standards of service within a busy, public facing office environment. You will benefit from our industry leading training, which all our Station Enquiry Assistants receive before their deployment. This training will help you develop skills and knowledge which you will be able to take forward with you throughout your working career, no matter what that shall entail. With ongoing support and development from your management team and colleagues, you will feel right at home at G4S.
THE IDEAL CANDIDATE
As our ideal candidate, you should be a confident communicator, both written and verbally. You will be able to showcase your administrative and IT skills, and learn new bespoke software packages. Your ability to deal with challenging situations or complex individuals may also prove beneficial for you in this role. Your attention to detail will be imperative, as updating records and writing reports will be your bread and butter. You should also be flexible to commute to various locations within a 30 mile radius, and in some locations there may be a requirement for you to work weekends and/or night shifts.
You will need to provide us with your 5 year employment history and have unrestricted right to work in the UK for screening purposes. A criminal record will not necessarily be a bar to obtaining a position.
THE COMPANY
G4S has a unique global footprint with operations across more than 80 countries. We have a truly global business with large established market positions in developed markets and outstanding positions in fast growing emerging markets.Through the company’s vast network of more than 800,000 employees, we leverage global best practices in communities all over the world. With revenues of $18 billion, we are supported by efficient processes and systems that can only come with scale to help deliver our promise locally: keeping people safe so our communities can thrive.
Our values are core to shaping the culture of our organisation, helping to guide, unite, differentiate and sustain us. They are integral to everything we do:
We act with INTEGRITY AND RESPECT.
We are passionate about SAFETY, SECURITY AND SERVICE EXCELLENCE.
We achieve this through INNOVATION AND TEAMWORK.
If you would like any further information on this job or are having difficulty applying please contact us at recruitmentni@uk.g4s.com. Don’t waste anymore time - apply today!
G4S is an inclusive employer committed to equality of opportunity. As part of our recruitment process, we require a criminal record disclosure for all applicants.
We believe in a fair chance for all; a criminal record will not necessarily bar you from employment. Every application is reviewed on its individual merits, ensuring a transparent and non-discriminatory process.
All disclosures are handled with strict confidentiality. To request a full copy of our Recruitment of Ex-Offenders Policy, please email ssukrecruitment@uk.g4s.com.
You will just need to complete the following application form and one of our Recruiters will be in touch to discuss the next steps. Our recruitment and selection process will include an interview and screening to BS7858 standards.
Given the nature of the industry, we do need to ask some questions for security and compliance purposes, but don’t worry - you will only need to complete them once.
In 2021, G4S, a London-based global security company, was acquired by Allied Universal®, a leading security and facility services company that provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions. This acquisition expanded Allied Universal’s footprint and infrastructure on a global and local level. Through a global workforce of approximately 800,000 people*, we leverage best practices in communities all over the world. With revenue of approximately $20 billion, we have the resources to deploy efficient processes and systems to help deliver our promise locally: keeping people safe so our communities can thrive. In Europe, we have an extensive network of offices and more than 46,500 employees to support our local communities and customers. We believe there is no greater purpose than serving and safeguarding customers, communities and people in today’s world. Allied Universal is There for you™. For more information, please visit www.g4s.com or www.aus.com.
*Total workforce includes employees and subcontractors
Msikilize mmoja wa wanachama wa timu yetu ya Huduma kwa Wateja
Zawadi na faida
Kufanya kazi kwa G4S kunamaanisha kuwa wewe ni sehemu ya biashara inayoongoza sokoni duniani. Tumejitolea kuwekeza katika watu wetu na kutoa kifurushi cha faida chenye ushindani na kina kilichoundwa ili kusaidia ustawi wako wote.
Maendeleo na Ukuaji
Tunatoa fursa maalum za maendeleo, mafunzo, na maendeleo zinazolingana na malengo yako ya kazi.
Fidia na Zawadi
Tunaamini katika kutambua kazi ngumu kupitia malipo ya ushindani na zawadi zinazotegemea utendaji zinazosherehekea mafanikio yako binafsi na ya timu.
Afya na Ustawi
Tunaweka kipaumbele ustawi wako wa kimwili na kiakili kwa programu na rasilimali kamili za usaidizi zilizoundwa kukusaidia kujiletea ubora wa hali ya juu kazini kila siku.
Maudhui yanayohusiana
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Gundua taaluma za G4S huko UropaGundua fursa za kusisimua za kazi katika G4S huko Uropa. Tafuta nafasi za kazi, weka arifa na utume ombi sasa ili ujiunge na kiongozi wa kimataifa katika masuala ya usalama.
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Gundua taaluma za G4S huko Asia Mashariki ya Kati
Gundua fursa za kusisimua za kazi katika G4S huko Asia Mashariki ya Kati. Tafuta nafasi za kazi, weka arifa na utume ombi sasa ili ujiunge na kiongozi wa kimataifa katika masuala ya usalama.
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Huduma za Usalama katika G4S
Gundua taaluma za usalama zinazothawabisha katika G4S. Jiunge na timu zetu za wataalamu duniani kote ili kulinda jumuiya na kutoa suluhu bunifu za usalama.
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Huduma za Pesa kwenye G4S
Gundua majukumu ya kusisimua ya Huduma za Pesa katika G4S. Jiunge na timu yetu ya ubunifu na uendeleze taaluma yako katika usimamizi na usalama wa pesa taslimu.
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Huduma za Utunzaji na Marekebisho katika G4S
Gundua majukumu yenye kuridhisha ya Utunzaji na Urekebishaji katika G4S. Jiunge na timu yetu ili kuimarisha usalama wa jamii na kuendesha masuluhisho bunifu ya utunzaji wa kijamii na haki.
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Usimamizi wa Vifaa katika G4S
Gundua kazi bora zaidi za Usimamizi wa Vifaa katika G4S. Jiunge na timu yetu ya kibunifu na uendeshe ubora katika utendakazi salama na wenye ufanisi.
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Majukumu ya Kiutendaji na Utendaji katika G4S
Gundua anuwai ya majukumu na fursa za utendaji katika G4S, kutoka IT, Utawala na Utumishi hadi Usimamizi wa Miradi, Fedha na Huduma kwa Wateja.
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Manufaa ya Wafanyikazi katika G4S
Gundua manufaa yetu ya kina, kutoka kwa maendeleo ya kitaaluma hadi afya na ustawi. Katika G4S, tunataka watu wetu kustawi na kufikia uwezo wao.
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Gundua taaluma za G4S barani Afrika
Gundua fursa za kusisimua za kazi katika G4S barani Afrika. Tafuta nafasi za kazi, weka arifa na utume ombi sasa ili ujiunge na kiongozi wa kimataifa katika masuala ya usalama.
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Gundua taaluma za G4S katika Amerika ya Kusini
Gundua fursa za kusisimua za kazi katika G4S katika Amerika ya Kusini. Tafuta nafasi za kazi, weka arifa na utume ombi sasa ili ujiunge na kiongozi wa kimataifa katika masuala ya usalama.
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Gundua taaluma za G4S nchini Uingereza na Ayalandi
Gundua fursa za kusisimua za kazi katika G4S nchini Uingereza na Ayalandi. Tafuta nafasi za kazi, weka arifa na utume ombi sasa ili ujiunge na kiongozi wa kimataifa katika masuala ya usalama.
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Afya na Usalama katika G4S
Usalama na ustawi wa wafanyikazi wetu ndio dhamana kuu ya G4S. Kuweka viwango vya juu zaidi vya usalama katika sekta yetu yote huwaweka wenzetu salama.
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Kujifunza na Ukuzaji wa Kazi katika G4S
Katika G4S tunajitahidi kukuza utamaduni wa maendeleo endelevu na kuhimiza watu katika viwango vyote kukuza ujuzi wao na kufikia uwezo wao kamili.
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Vidokezo vya Kuajiri na Maswali Yanayoulizwa Mara kwa Mara Kwa Mchakato Wetu wa Kutuma Maombi
Pata maelezo zaidi kuhusu mchakato wa maombi ya G4S. Ili kukusaidia katika safari yako, tumekusanya maswali yanayoulizwa sana na waombaji wetu.
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Utamaduni na Umilikaji katika G4S
Kuwekeza katika utamaduni wa kujumuika huchangia mafanikio yetu - kuimarisha maendeleo ya kazi, kulinda jamii, na masuluhisho ya kiubunifu katika timu yetu ya kimataifa.
