Control Room Team Leader
Leeds, Uingereza
Kitambulisho cha kazi : 10120
Jamii ya kazi : Huduma za Usalama
Mahali : Leeds, Uingereza
Tarehe iliyochapishwa :
22/07/2026
Tarehe ya kufunga :
21/08/2026
JOB SUMMARY / PURPOSE
To manage on shift NCC operations to ensure the team delivers its primary objective of monitoring the Health Safety and Welfare of all G4S SSUK field-based personnel
Being a central point of contact on shift for NCC Operators, Operations Support Management and the wider SSUK business in matters relating the NCC and issues reported from frontline operations
Monitoring of NCC Operator performance and supervising the process of quality assuring the performance of team members
Directing NCC Operators on all operational workloads
Supervising escalation procedures and incidents when required
Provide support to NCC Manager and Operations Support management in collating and presenting management data relating to NCC
Assist the NCC Manager and Operations Support Management with internal and external audit preparation and the upkeep of the NCC BCP plan.
Assist the NCC Manager and Operations Support Management team with ad hoc tasks as required
Be a key stakeholder in the process of continually improving NCC processes and systems
RESPONSIBILITIES / ACCOUNTABILITIES
To report directly to the NCC Manager on all issues affecting the NCC
Monitoring, Management of NCC personnel with their team
Meeting with NCC Operators to carry out monthly 1-2-1 performance appraisals
Ensure team members are properly briefed on operational issues
A central point of contact for matters relating to the NCC for the wider SSUK business
Management of Ad-Hoc work and its division amongst the on shift team
Daily / End of week / monthly collation and checks of management data
CORE COMPETENCIES:
Excellent communication and interpersonal skills at individual, team and management level
Be the on shift ‘expert’ in NCC processes
Be the on shift ‘expert’ in NCC systems such as Javelin and RingCentral
Able to build, develop and maintain positive working relationships with the NCC team and wider SSUK business
A self-starter with excellent problem-solving skills and a focus upon continuous improvement, both personally and to the benefit G4S, and can effectively operate with the minimum of supervision and direction
Able to work under pressure, with a confident and resilient nature when dealing with operational issues
Ability to prioritise and manage tasks and directives in a challenging environment
Able to produce informative, concise and accurate reports and management information
Numerate and literate and experienced with the Google suite of productivity tools
Flexible approach to working hours where required
KEY PERFORMANCE MEASURES
Leading of the on shift team
Effective management of the on shift team in line with Company Policies and Procedures
To make sure the on shift team hit their targets as set by the NCC Manager
Analysis of staff issues and providing feasible solutions to real time issues
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