Regional Engineering Manager

Regional Engineering Manager - Scotland

• Up to £47,380 (DOE)

• Ideal location, Edinburgh or Glasgow

G4S have an exciting opportunity for an experienced Regional Engineering Manager with strong customer service skills to join our team in Scotland. We are looking for someone who has previously spent time in the field, either install or service, and is familiar with the systems and products of the industry. This is a rewarding and fast paced role and a great opportunity for someone looking to take the next step in their career.

About us

G4S is a global company operating across 120 countries, employing over 650,000 people across the world. You can find more about us here; https://www.g4s.com/en-gb

We are at the forefront of the fire and security integrator market in the UK and have an enviable reputation for excellence and client portfolio. Typical clients include Government, Utilities, Healthcare, MOJ and MOD to name a few.

What you will be doing

Service

• Growing the region's contractual service income (currently over £2.5m) through liaising with new and existing customers to expand service offerings

• Managing engineering performance to make sure we attain 95% response targets to our customer base

• Managing PPM performance, attaining 100% completion of scheduled works in line of deadlines

• Managing first fix performance, looking for ways to improve on an already strong performance

• General performance management of a team of 7 engineers (5 Service; 2 Installation) to ensure all G4S Values and processes are followed

• Overseeing small works

• Managing reactive billing and planned works to attain a monthly income in line with P&L

• Customer meetings and account management

Installation

• Overall control of the Department's financial budget and manage Department P&L.

• Ensure monthly income/margin figures are in line with budget requirements and to maximise profitability.

• Minimise the Company’s financial exposure by the timely initiation of Customer invoices.

• Maintain accurate financial records and reports.

• Investigate and submit project overspend reports.

• Rectification of project overspends for future learning.

• To verify the detailed accuracy of new Sales and that specifications are correct.

•  Identify and detail where new Sales are not correct and report of cost implications at “pre-installation stage”

• To manage the Departments installation of electronic security and fire alarm/safety systems by a team of Installation engineers and Sub Contract engineers.

•  Ensure engineers are working in a productive and efficient manner.

•  Ensure that projects are completed to agreed timescales.

•  Maintain the highest standards of quality.

• Comply with Company and NSI guidelines.

• Ensure Installation audits are in line with Company/NSI requirements.

• Ensure Health and Safety procedures are followed at all times in line with current requirements      

• Ensure efficient and effective use of resources.

• Ensure project variations are fully documented and authorised by Customers.

• Ensure systems are installed to Company standards.

• To liaise with the Sales, System Design and Technical Departments to ensure optimum system installation.

• Ensure engineers project paperwork is returned in a timely manner.

• Ensure that the Service Centre are promptly advised of the completion, or partial completion, of all systems.

• To liaise with Customers and Contractors at a local/site level and attend to Customer enquiries.

• Ensure satisfactory production of “O & M” Manuals are in line with customers’ expectations.

• Ensure the accuracy of “As-Fitted” System Specifications.

• Ensure that all aspects of the installation are fully completed prior to project closure.

• Ensure Customer satisfaction.

• Maintain the highest standards of quality.

• To carry out periodic inspections of plant and equipment.

• To minimise waste and the effect on the environment.

• To ensure that the Company’s vehicle policies are observed.

• Ensure timely submission and authorisation of engineer’s expenses.

• Processing of supplier’s and sub-contractor’s invoices.

• To maintain a detailed and accurate diary.

• To respond to all communications within an appropriate time.

• To maintain comprehensive records.

• To ensure the responsible use of Company property.

• To represent the Company in a professional manner.

• To represent the Company’s best interests.

• To be highly motivated and be able to work on your own with excellent attention to detail. 

• To ensure Company KPI’s are measured and adhered to. 

What we are looking for

• Operational management of a service engineering team in the F&SS systems industry

• Knowledge of multiple access, CCTV, intruder and fire safety systems

• Engineering qualification or experience in fire & security installation and service

• Previous “hands on” experience of the installation and / or servicing of fire & security systems

• Managing an effective team of engineers

• Excellent written and verbal communication skills

• Strong financial acumen

• Able to follow procedures

• Willingness to travel nationally

• Willingness to work varying hours as necessary

• Ability to adapt to a widening product portfolio

There are also some must haves

• 5 years checkable work history

• Unrestricted right to work in theUK/EU

• Must be able to pass BS7858 screening

• Must reside in Scotland

What are the benefits of working with G4S

• Salary up to £47,380.00 (DOE)

• Car, phone and laptop

• Pension

• 40 hours per week, 25 days holiday, plus 8 bank holidays

• Life assurance scheme

• Extensive further product and H&S training

• Perks at work scheme

• Career progression

You will need to complete the following application form and one of our Recruiters will be in touch to discuss the next steps. Our recruitment and selection process will include an interview and screening to BS7858 standards.

Given the nature of the industry, we do need to ask some questions for security and compliance purposes, but don’t worry - you will only need to complete them once.

In 2021, G4S, a London-based global security company, was acquired by Allied Universal®, a leading security and facility services company that provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions. This acquisition expanded Allied Universal’s footprint and infrastructure on a global and local level. Through a global workforce of approximately 800,000 people*, we leverage best practices in communities all over the world. With revenue of approximately $20 billion, we have the resources to deploy efficient processes and systems to help deliver our promise locally: keeping people safe so our communities can thrive. In Europe, we have an extensive network of offices and more than 46,500 employees to support our local communities and customers.  We believe there is no greater purpose than serving and safeguarding customers, communities and people in today’s world. Allied Universal is There for you™. For more information, please visit www.g4s.com or www.aus.com.

*Total workforce includes employees and subcontractors