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Business Intelligence Manager

Chatham, Reino Unido

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ID da vaga : 11361

Categoria da vaga : Patient Transport Services

Localização : Chatham, Reino Unido

Data de publicação : 26/10/2026

Data de encerramento : 11/10/2026

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BUSINESS INTELLIGENCE MANAGER

G4S PATIENT TRANSPORT SERVICES (PTS)

Kent, Chatham

Full-time, Permanent, 40 Hours per week, Hybrid Working

£58,350. 00 per annum

About Us

G4S Patient Transport Services (PTS) is one of the UK's largest Non-Emergency Patient Transport (NEPTS) providers, carrying out over 350,000 journeys on behalf of the NHS every year. With 12 operational bases across the UK and a dedicated call centre, we employ over 720 members of staff to deliver safe, caring, high-quality patient-centric transport.

About the Role

As the Business Intelligence Manager, you will be Responsible for the overall management of Business Information, reporting and data visualisation, to support the achievement of the business's corporate strategies, strategic objectives and main service functions to deliver proficient, high quality service.

Review strategic direction of the Business Information requirements, identifying how future information needs will be met. Responsible for ensuring that the business has robust and reliable data and data systems to allow it to function as an intelligence driven organisation.

Some of the key responsibilities are:

Lead the development and delivery of performance reporting for the business in the provision of accurate and timely information, supporting service change, assurance, target delivery, planning, compliance with external regulatory frameworks/conditions and decision making.
Ensure the provision of information to enable the business to effectively manage its KPIs, service level agreements and targets to support corporate planning, activity monitoring and general management to identify areas for improvement and maximise the performance.
Enhance efficiency within the organisation by consolidating reports into consistent structures, control the potential for proliferation of multiple but similar reports and introduce automation for report production where appropriate.
Identify and lead on improvement activities particularly leading on data quality and availability, dashboard creation and performance improvement projects.
Identify and lead on the development of social value measurables and reporting.
Be responsible for gathering requirements for reports or data extracts, develop and agree specifications with the business departmental heads and management teams, develop reports, test and roll out to the end user;
Develop, implement and embed validation checks for data entry, based on business rules in line with business requirements;
Lead the continuous improvement of data and data governance in line with business, regulatory and statutory requirements.
Manage the analysis of data / reporting issues, engaging with other teams, identifying and resolving issues at the root cause.
Act as business lead and subject matter expert for data and reporting;
Act as business lead for Internal and external auditing of business information.
Act as business lead for NHS Data Security and Protection Toolkit annual data standards submission.
Act as business lead for Cyber Essentials Plus accreditation.
Manage internal resource to ensure that departmental goals are achieved in order to support the business strategic objectives;
Work as part of the senior management team promoting the agreed strategic vision

About You

The Ideal Candidate must be qualified and experienced in Computer Science or a data-related field, with considerable experience in data analysis, synthesis, visualisation, and reporting. You should be proficient in SQL and C#, advanced Google Workspace, Microsoft Office, and analytical tools, with a strong understanding of relational datasets, data governance, data security, user access permissions, and management information delivery. You'll be able to extract and document end-user requirements, translate business issues into effective reporting solutions, identify key metrics, work with multiple data sources and business systems, simplify complex information, and develop clear, concise, and dynamic reports that support informed decision-making.

You'll have excellent communication, problem-solving, and organisational skills, with the ability to manage highly confidential and sensitive information appropriately, prioritise multiple tasks, maintain attention to detail, and work effectively in a fast-paced environment.

We're looking for someone who takes initiative, works proactively both independently and as part of a team, and understands data presentation methodologies. Experience with NHS patient transport contracts, contractual requirements, confidential working environments, and CQC compliance is desirable.

We are looking for a highly motivated manager who is resilient, confident, and has a tenacious can-do attitude. You must have the ability to embrace complexity, be a part of a busy and fast paced environment and be flexible and adaptable to deal with ever-changing scenarios.

A proven professional with professionalism and integrity, you will play an integral part of the G4S Patient Transport Services Team.

More about us

Diversity, Equality and Inclusion is an important part of G4S Patient Transport Services. We actively encourage applications from all backgrounds and are a fully inclusive employer who aims to support all employees to be their true selves. We are happy to discuss any reasonable adjustments for either the role or during the recruitment process.

G4S Patient Transport Services is committed to safeguarding and promoting the wellbeing of children and adults at risk and each employee is expected to support these goals.

At G4S, we understand that our people are our greatest asset and an essential part of our long-term business strategy. As such we are committed to the ongoing professional development and wellbeing of our staff, offering extensive training and progression opportunities and investing in the physical and mental health of our workforce.

Please note that these vacancies are subject to a 3 year checkable history and the strict vetting standards set by G4S.

You must be eligible to work in the UK and must have been resident in the UK for a minimum period of 3 years. You will also need to provide full details of your employment and education history for the last 3 years as part of the security screening process for this role.

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