Operations Director

Location: Oxford (OX3 7LE)

Salary: £85,000 per annum

Employment Type: Full-Time, Permanent (40 hours per week)

Working Hours: Monday to Friday

About the Role

G4S Facilities Management is seeking an experienced, strategic Operations Director to lead our high-profile healthcare facilities management contracts in Oxford. Based across the Churchill Hospital and the Nuffield Orthopaedic Centre (NOC), you will hold full operational oversight and complete Profit & Loss (P&L) accountability for major healthcare PFI contracts.

In this senior executive leadership role, you will champion a collaborative approach across both Hard and Soft FM service lines, leading a strategic operational transformation to merge, optimize, and align PFI service delivery across both prestigious hospital sites.

Key Responsibilities

• P&L & Financial Management: Hold complete Profit & Loss responsibility for a contract budget of approximately £20 million, driving sustainable cost efficiencies, managing budget forecasts, and maximizing commercial value.
  
  

• Contract & PFI Delivery: Lead all operational Hard FM (mechanical, electrical, building fabric) and Soft FM (cleaning, catering and portering) services, ensuring full contractual compliance, PFI risk management, and alignment with healthcare regulations (e.g., HTMs).
  
  

• Client & Stakeholder Relations: Act as the principal G4S representative for key client liaison meetings, building strong collaborative partnerships with the NHS Trust, Special Purpose Vehicle (SPV), and supply chain partners.
  
  

• Team Leadership & Development: Induct, coach, and empower operations managers and service heads to build a high-performing, inclusive team culture focused on customer service excellence.
  
  

• Strategic & Operational Transformation: Drive the integration of both hospital accounts, establish standardized operating procedures (SOPs), implement continuous improvement programs, and update contract risk registers.
  
  

• Compliance & Governance: Ensure robust Health & Safety standards, statutory compliance, CAFM system management, subcontractor monitoring, and effective HR lifecycle management.
  
  
  

Essential Criteria

• Senior PFI Leadership: Proven senior management or Director-level experience overseeing complex, multi-site Healthcare PFI contracts.
  
  

• P&L Experience: Demonstrable track record of full P&L responsibility and financial budget management.
  
  

• Multi-Disciplinary FM Oversight: Proven experience leading both Hard FM (building services/M&E) and Soft FM operational delivery teams.
  
  

• Commercial & Financial Acumen: Highly numerate and commercially astute with strong contract management capabilities.
  
  

• Stakeholder Management: Exceptional communication skills with a proven ability to build strong collaborative relationships with senior NHS Trust representatives, SPVs, and suppliers.
  
  

• Technical Knowledge: Strong working knowledge of CAFM systems and Health & Safety legislation.
  
  
  

Desirable Criteria

• Professional Health & Safety qualification (e.g., IOSH or NEBOSH).
  
  

• In-depth knowledge of Health Technical Memoranda (HTM) requirements in a healthcare facility setting.
  
  

• Experience in project management, contract integration, or service transformation.
  
  
  

Benefits

While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through SPARK, to RAC cover and so much more, including the below;

• 25 days holiday plus bank holidays.
  
  

• Private Healthcare.
  
  

• Progression, training and development catered to you.
  
  

• Refer A Friend incentives.
  
  

• Company pension scheme with employer contributions.
  
  

• G4S Life Assurance Scheme.
  
  

• Charity work- Match-IT and Payroll Giving.
  
  

• Confidential Counselling Services.
  
  

• 24/7 support specialising in health and medical.
  
  

• Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.
  
  
  

G4S is the International business of Allied Universal, the world's leading security and facility services provider and trusted partner to more than 400 of the Fortune 500. Allied Universal delivers unparalleled customer relationships, innovative solutions, cutting-edge smart technologies and tailored services that enable clients to focus on their core businesses. With operations in over 100 countries and territories, Allied Universal is the third largest private employer in North America and seventh in the world. Annual revenue is approximately $23 billion. There is no greater purpose and responsibility than serving and helping to safeguard customers, communities and people. For more information, visit g4s.com. In the UK, the company has an extensive network of offices and more than 31,000 employees.

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