Strategic Credit Controller

What we can offer you:

• Location: The role will be based at our Worksop Office S81 7QF with some flexibility for working from home. You will be required to attend the office a minimum of 2 days per week. 

About the role and team

Your responsibilities will include:

• Monitor and review performance of the Offshore Cash Allocation team, processes, and seek ways  to improve service and delivery without impacting on controls

• Be responsible for allocation of work and resource planning within the team

• Support internal and external audit when required

• Ensure effectiveness and efficiency across multiple ERP’s whilst professionally liaising with third party providers.

• Effective management, clear communication and professional liaison with members of the immediate team and wider department.

• Drive KLI’s and SLA’s within the offshore team across all BU’s with a view to following process to achieve P&L benefit where viable.

• Promote a culture of and efficiency within the offshore team whilst being able to challenge current ways of working, propose and manage implementation of tangible business improvements

• Be a point of escalation for internal stakeholders

• Ensure all corporate policies, standards and agreed Finance processes are adhered to by the team, rectifying any non-conformances as appropriate

• Collaborate with other operational teams to proactively look for ways to reduce handoffs and costs and overall improve customer satisfaction

• Deliver induction and on-going training for all staff in the Cash Allocation team

• Actively promote equality, diversity and inclusion with the Credit Control & Billing team 

• and lead the team in a manner consistent with G4S principles

What we're looking for:

Essential Requirements

• Financial Systems Expertise: Demonstrable understanding of core accounting systems, including SAP and/or other Finance platforms, and their interactions with Accounts Receivable ledgers.

• Team Leadership & Performance Management: Proven experience in leading teams to deliver against Service Level Agreements (SLAs) and achieve critical business objectives.

• Complex Reconciliation Mastery: A track record of successfully completing and resolving intricate financial reconciliations.

• Proficiency in Microsoft Office Suite: Expert command of MS Excel, MS Word, and MS PowerPoint for reporting and communication.

• High-Volume Operational Experience: Ability to thrive and deliver results within a busy, fast-paced Customer Service or Finance environment.

• Strong Communication & Numeracy: Excellent verbal and written communication skills combined with strong numeracy for precise financial reporting.

Desirable Skills

• Service Excellence: Should possess the drive to deliver a high-quality service to help promote the Financial Shared Service Centre.

• Analytical Accuracy: Excellent attention to detail required to resolve complex reconciliation issues.

• Leadership & Motivation: Ability to motivate a team to deliver against agreed service levels.

• Team Collaboration: A dedicated team player willing to help, support, and encourage colleagues.

• Time Management: Strong organizational skills to ensure own and team targets are prioritized effectively.

• Resilience: Ability to keep calm under pressure and maintain morale within the team.

• Professional Confidence: Have the confidence to question and challenge processes when required.