Job Description – GSOC Operator / Analyst

Employer: G4S Secure Solutions India Pvt. Ltd.
Client: Leading Global MNC (Confidential)
Location: South Zone (Hyderabad & other major cities as required)
Employment Type: Full-Time, Permanent
Reporting To: GSOC Supervisor / GSOC Manager
Payroll: G4S Secure Solutions India Pvt. Ltd.

Role Overview

As a GSOC Operator / Analyst, you will be at the heart of our Global Security Operations Centre (GSOC), monitoring threats, responding to incidents, and ensuring business continuity for a global client. This role demands vigilance, quick decision-making, technical competence, and the ability to remain calm under pressure.

Key Responsibilities

1. Threat Monitoring & Surveillance

• Monitor security systems (CCTV, access control, alarms, incident management tools).
   
• Use platforms such as Genetec, ServiceNow, Ontic, and Everbridge for integrated threat monitoring.
   
• Identify and escalate potential risks, anomalies, or suspicious activity.
   

2. Incident Response & Escalation

• Act as the first responder to incidents in line with global SOPs.
   
• Escalate issues to relevant stakeholders and dispatch ground teams when required.
   
• Maintain accurate incident logs and support investigations.
   

3. Emergency Operations

• Assist in fire, evacuation, lockdown, or medical emergency protocols.
   
• Coordinate with emergency services and ensure timely response.
   

4. Technology Oversight

• Perform daily system health checks (CCTV, badge readers, alarms, FACP panels).
   
• Report and follow up on equipment faults with technical teams.
   

5. Intelligence & Reporting

• Track regional and global threats; share intelligence updates with stakeholders.
   
• Generate reports on incidents, trends, and SLA compliance.
   
• Provide video retrievals, badge audits, and analytical support for investigations.
   

6. Communication & Coordination

• Handle emergency and non-emergency calls professionally.
   
• Liaise with global security teams, C-suite executives, and law enforcement as required.
   

Candidate Profile

Education

• Graduate in Security Management, Information Technology, Criminology, or a related field.
   
• Certifications such as CPP, PSP, APP (ASIS) are advantageous.
   

Experience

• Minimum 1 year in GSOC/Command Centre operations.
   
• 2+ years in monitoring-based operations or customer service.
   
• Prior work with multinational clients preferred.
   

Technical Skills

• Hands-on experience with:
   

  • Security platforms: ServiceNow, Genetec, Everbridge, Ontic, MS Office/365.
     
  • Security equipment: CCTV, access control, alarms, FACP panels.
     

• Ability to analyze data and prepare incident/intelligence reports.
   

Language Skills

• Fluent spoken and written English (mandatory, non-negotiable).
   
• Knowledge of Hindi desirable.
   
• Local language (mother tongue of location) mandatory.
   

Behavioral Competencies

• Strong situational awareness and multitasking.
   
• Calm decision-making under stress.
   
• Ethical, professional, and disciplined.
   
• Team-oriented with high emotional intelligence.
   

Work Environment

• Shift Pattern: Rotational (24/7, including weekends and holidays).
   
• Team Setup: Each shift staffed with 2–3 GSOC Operators and one Supervisor.
   
• Transport: Company-provided pickup/drop during night shifts.
   

Compensation & Benefits

• Salary: Negotiable (depending on the performance during the interview).
   
• Benefits: Provident Fund, Gratuity, Medical Insurance (employee + dependents), Leave encashment, Performance-linked bonuses, Transport (as per shift).
   

Career Progression

GSOC Operator → GSOC Analyst → GSOC Supervisor → GSOC Manager

Application Process

Submit your CV with the following details: Date of Birth, Height, Weight. Also send your latest last 3 months’ salary slips (if available)

Contact Person: Abhay Mulik
Email: Abhay.mulik@in.g4s.com
WhatsApp: +91 9113627282
Mobile: +91 9972877452