Director of Specialist Protective Services & Accounts

The Director of Specialised Security Services & Accounts is a unique position blending full commercial P&L & strategic/senior customer responsibility for certain key accounts, strategic direction and advice to international/enterprise customers, and full management of the former ‘G4S Risk Consulting’ suite of services, including risk training, assessments, enhanced international protective roles, and specifically the whole Intelligence service to G4S UK & Ireland

The role demands exceptionally high levels of corporate security & risk mitigation planning experience, directing Account Directors towards a high standard of security output for their customers, using all G4S and AUS services and tools as appropriate.  British military experience coupled with evidenced commercial mindset and multi-million pound P&L responsibility is a given.  The role demands understanding of the international security and protective space and a credible personality to firmly lead enterprise account directors to deliver the best for their customers.  

MAIN DUTIES / RESPONSIBILITIES

• Full P&L and commercial responsibility for a c£30m per annum Business Unit comprising Key G4S/AUS Accounts that require higher levels of security and risk, credible senior customer engagement, and where necessarily smaller profit margins require careful cost management.
• Line management responsibility of and aggressively drive up commercial appreciation, billing accuracy, account planning and operational delivery from a team of UK-based Account Directors, overseeing mission-critical client accounts.
• Line management of Enterprise level International Account Directors, driving a results-based programme, agreed through senior level engagement with the customer decision-maker
• Complete P&L ownership of, strategic development of and execution of the former ‘Risk Consulting’ suite of services, including TSCM, Risk Assessment, embedded Risk
• Consultants and Risk/Intelligence Analysts, Risk Training and Capacity Building.
• Line management of the Head of Intelligence for G4S UK & Ireland / AUS Europe, together developing (in concert with the TSS Crime Hub and SSUK Solutions Hub) a robust and industry leading 24/7 capability to enhance customer retention and upsell additional protective services.
• Lead with the solution for Enterprise and Strategic business opportunities, driving sales, bid support and other teams to produce a winning proposition including differentiators to the key competitors.
• Travel Nationally and Internationally to fulfil role and also ensure key client decision-makers are delighted with G4S and AUS service
• Work with the MDs and Excom members directly to develop strategies that optimise and benefit other business units.
• Be responsive to the customer’s needs and work in partnership with the customer/account and relevant internal stakeholders to support the delivery of their business plan.
• Attend regular meetings with the customer to review service delivery and financial performance keeping meeting records for audit purposes.
• Develop an MI suite of customer satisfaction scores, across key deliverables for BU.
• Ensure each customer under the sphere of control has a monthly report prepared by the Account lead which highlights the key areas of operational performance, progress against the account plan/ joint strategy, commercial matters and debt, and improvement suggestions.
• Prepare responses within established timeframes to all service complaints and contractual issues raised by the customer, resolve issues to maintain and strengthen customer trust.
• Build excellent, strong and beneficial relationships with our customers, suppliers and internal support services.
• Resolve customer complaints quickly and efficiently.
• Develop creative and innovative strategic proposals which extend the scope of G4S/AUS services and deliver maximum benefits for the customer and aligned to the strategy of the business
• Understand, support and implement G4S/AUS Account Strategy and G4S/AUS way of selling and contribute to corporate initiatives as required.
• Protect, maintain and strengthen the reputation of G4S/AUS.
• Keeping customers updated on the latest trends and products in order to increase opportunities.
• Knowing your competition and strategising accordingly.
• Encourage and stimulate inspirational staff and managers.
• Keep abreast of legislative and other changes that may affect the commercial agreements with our customers.
• Adhere to Health and Safety and Risk Assessments requirements and best practice.
• Ensure that the Company’s Equal Opportunity Policy is fully implemented at all times.
  
  

CORE COMPETENCIES

• Strategic Delivery: Proven track record in designing, implementing and managing bespoke projects to maximise business development opportunities and ensure the highest levels of operational security for clients.
• Financial Acumen: Able to skilfully manage large £multi-million P&Ls, commercial contract/deal structuring, bottom up budgets, expenses, forecasting, capital investment schemes and all other business financials.
• Leadership: Accustomed to leading a diverse management team and able to manage performance and ensure achievable translation of strategies and KPIs into workable goals and objectives.
• Customer Relationship Management: Expert communicator, who quickly builds deep knowledge of customer’s needs/drivers and develops strong relationships, based on credibility and trust with key decision makers to identify opportunities for growth.
• Security & Risk Planning: Proven skills in creating and articulating security & risk plans to customers, with a significant credibility borne from military service or 5 years in a like role.