Field Technician

Package Description:

Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.

Job Introduction:

Field Technician - G4S Deposita - Welkom, Free State - South Africa

Deposita SA, a world-renowned Cash Management Company specialising in Smart Solutions for Banking, Retail & Wholesale Sectors, has a vacancy in the Operations Department.

Reporting to the Operations Manager, the successful candidate will be responsible for installing, repairing, and maintaining ABM’s as well as docking stations.

The successful candidate should be a self-starter with a proven track record in maintaining company policy, adopting best practices, and exercising sound judgement to achieve the organisation's goals, and understanding the role technical support plays in a successful business unit. The incumbent will be expected to be results-driven and to live the values of the organisation.

Main Responsibilities:

1. Effective management of Installations and Maintenance

• Ensuring installations and deinstallation of ABM's are completed.
• Provide training to customers of new ABM.
• Maintain and install docking stations.
• Maintain ABM's and install new modifications.

2. Effective management of Operational Excellence

• Ensure that customers needs are attended to timeously.
• Workmanship is always at the highest level.
• SLAs to be completed according to the business arrangements.
• Maintain and care for equipment issued by the business.
• Collect faulty canisters from the cash centre for repair by the service centre.
• Monthly maintenance to be completed according to SLA agreements (98% per vendor).
• Correctly completing Call logging system (Journey) for reference, billing and stats.

3. Effective management of Client Retention

• Ensure that existing clients are satisfied with the operation of the devices by ensuring that effective training has been done on the devices.

4. Effective management of Customer Service

• Perform spot fixing on-site.
• Ensure technical call-outs are attended within time limits of SLA.
• Working extended hours when needed.

5. Health and Safety

• Participate in the design/ development/ review/ implementation and monitoring of each year's branch/region/national safety plans.
• Participate in safety forums created by the company for example safety meetings and safety talks.
• Report all safety incidents to the relevant people.
• Discuss all safety incidents on all levels.
• Follow-up on any activities through safety meetings/committee/representatives/management.
• Attend safety education and refresher programs.
• Comply with safety policies and procedures at the workplace.
• Distribute safety information as and when required.
• Wear protective clothing all the time.

Ideal Candidate:

1. Qualification & Technical Experience Required

• Grade 12 / NQF Level 4.
• A valid drivers license.
• Electrical skills.
• Technical skills.

2. Skills and Attributes

• Delivering great customer service.
• Sharing and cooperating.
• Dealing with challenging circumstances.
• Understanding the organizational environment.
• Attention to detail.
• Work under pressure.