Receptionist

Receptionist - Canol

Cardiff, CF24 0SZ

Salary £26,250.00 - £27,250.00 per annum pro rata

Permanent, Part Time (16 hours per week)

G4S in Wales are a key provider of criminal justice services- operating in both the custodial and community sectors.  We pride ourselves on the quality of our provision and we consistently seek to work alongside and in partnership with a range of other providers in the voluntary (third), public and private sectors.

We have developed services which are focused on identifying ways to maximise positive impact and make the most effective use of available resources by working with other agencies on common objectives.  In this way we are increasingly able to meet wide ranging and complex needs in the most appropriate way.

We have a commitment to research, evaluation and review of evidence based initiatives.

We value and, where possible, contribute to research into reducing re-offending and therefore we recognise the importance of understanding the wider environment in which individuals operate and this informs us about how best to engage, support and help people with change.

We seek to employ people with drive and energy and a real interest in innovation and teamwork – working beyond traditional organisational boundaries.

We now have an opportunity for a Part Time Receptionist to join our Canol team in Cardiff.

Canol provides support and clinical interventions for people with substance and alcohol needs who have been involved with the criminal justice system. This includes people in Police custody, through court-ordered support, and those leaving prison with ongoing community substance use support needs. This role provides vital reception cover in our clinical service in Cardiff (town centre location). In this role, you will greet all people accessing treatment with dignity and warmth, keep daily attendance records are accurate and ensure the environment is welcoming and inclusive. You will work with the wider clinical and support team to ensure the voices of people accessing are heard and respond to daily enquiries.

Some of the key responsibilities are;

• Act as the first point of contact for people accessing the service.
• Ensure everyone attending is made to feel welcome.
• Foster an inclusive environment, where everyone feels their voice and needs are heard.
• Promote a safe environment by ensuring people abide by the respectful spaces policy.
• Work with the clinical team to advise of attendance, both planned and unplanned.
• Work with the psychosocial support team to advise of attendance or concerns.
• Support the central Canol administrator by ensuring daily attendance records and other record systems are accurate and sent.
• Respond to any telephone queries.
• Maintain and update internal databases as required.
• Identify and request any stock or stationery orders.
• Support the Team Leaders and Service Manager to maintain a safe environment and ensure Health and Safety check compliance.
• Participate in training and supervision processes.
• Undertake other duties as appropriate and within the remit of the role.

The successful candidate must be able to evidence previous experience in a similar role, work as part of a team and be flexible to meet the needs of the service.

An understanding of GDPR requirements, data security and the principles of equality and diversity are essential. Being a confident communicator, both verbally and in writing you will have an ability to make positive relationships with people.

We encourage applications from Welsh speaking candidates.

Equality and Diversity is an important part of G4S Care and Rehabilitation Services. We actively encourage applications from all backgrounds and are a fully inclusive employer who aims to support all employees to be their true selves. We are happy to discuss any reasonable adjustments for either the role or during the recruitment process.

G4S Care and Rehabilitation Services is committed to safeguarding and promoting the wellbeing of children and adults at risk and each employee is expected to support these goals.

Please note that these vacancies are subject to a 5 year checkable history and the strict vetting standards set by G4S and the Secretary of State for the Home Office.

You must be eligible to work in the UK and must have been resident in the UK for a minimum period of 3 years. You will also need to provide full details of your employment and education history for the last 5 years as part of the security screening process for this role.

G4S is the International business of Allied Universal, the world’s leading security and facility services provider and trusted partner to more than 400 of the Fortune 500. Allied Universal delivers unparalleled customer relationships, innovative solutions, cutting-edge smart technologies and tailored services that enable clients to focus on their core businesses. With operations in over 100 countries and territories, Allied Universal is the third largest private employer in North America and seventh in the world. Annual revenue is approximately $23 billion. There is no greater purpose and responsibility than serving and helping to safeguard customers, communities and people. For more information, visit g4s.com.   In the UK, the company has an extensive network of offices and more than 31,000 employees.