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Implementation Controller

Leeds, Reino Unido

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ID de trabajo : 11396

Categoría de trabajo : Funcional

Ubicación : Leeds, Reino Unido

Fecha de publicación : 28/10/2026

Fecha de cierre : 29/11/2026

Explora Lugar

Location: Leeds

£28, 430

We are currently looking for an Implementation Controller for our Opps Support team in Leeds. The successful candidate will be responsible for the proactive maintenance of setup and output relating to customer coverage requirements - Set up, Scheduling of staff, managing Gross Margin, maintenance of records and reporting

Role Responsibilities:

Take ownership and responsibility for the accurate and compliant system setup of customer requirements
Support and collaborate with colleagues in order to drive continuous department and company performance improvement
Maximise company regular scheduling performance and system functional efficiencies
Maximising Gross Margin Control
Maintain operational employee training records and site association data in order to drive efficient and accurate scheduling
Long and short term deployment and distribution of frontline employees to ensure 100% coverage of customer requirement
Manage frontline employee absence requests in line with company processes whilst ensuring sufficient availability to cover customer required hours
Proactively monitor employee pay and customer charge data to prevent pay/invoice queries
Assist in the investigation and resolution of pay & invoice queries, escalating to management where required
Regular & ad-hoc reporting on performance and personal contribution

We are looking for the following experience:

Excellent communication and interpersonal skills at individual and team level
Able to build, develop and maintain positive working relationships with frontline staff, managers and other support functions
Ability to prioritise and manage a complex workload
Full understanding of the Javelin Operational System - Particularly with regards to setup, scheduling and reporting
Numerate, literate, and experienced with Google Office tools