Head of Compliance
Tower Hamlets, United Kingdom
Head of Compliance
Location: Hybrid/Tower Hamlets, London
Working hours: Permanent, full time - Monday-Friday 8:00-5pm
Salary: £65,000 - £75,000 per annum
As the Head of Compliance, you will lead the G4S FM independent Compliance Assurance function. You will direct a team to objectively audit and verify compliance across our building and M&E infrastructure. A key part of the role will be developing our statutory compliance framework to ensure robust governance.</p>
In addition to leading the department, you will also serve as the lead Compliance Manager for a designated key account. This includes hands-on work, such as auditing maintenance procedures (HTMs, SFG20, etc.) and validating technical assessments for lifecycle proposals. Your work will directly drive continuous improvement across all technical functions.
Responsibilities will include:
Strategic Leadership & Departmental Management:</b>
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Develop Compliance Strategy: Design and continuously improve the company-wide statutory compliance assurance framework, aligning it with legal requirements, best practices, and business objectives.
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Lead the Compliance Team: Lead, mentor, and develop the Compliance Assurance team, fostering a culture of objectivity, diligence, and technical excellence. Manage team performance and professional development.
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Oversee Audit Program: Direct the creation and execution of the national risk-based audit program, ensuring regular and rigorous independent review of all statutory disciplines.
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Senior Management Reporting: Lead the development and presentation of high-level compliance assurance reporting and dashboards for the Senior Leadership Team, providing a clear and accurate view of the company's compliance posture, key risks, and systemic trends.
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Subject Matter Expertise: Act as the ultimate subject matter expert within G4S FM on the interpretation and application of statutory regulations from an assurance perspective.
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Stakeholder Engagement: Build and maintain collaborative relationships with senior internal stakeholders (e.g., Heads of Hard FM, Lifecycle, H&S) and relevant external bodies, representing the company's assurance function with authority.</p>
Account-Specific Compliance Assurance Management (THS):
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Direct Auditing: Personally conduct and oversee systematic compliance audits for the designated key account, ensuring all contractual and statutory obligations are met and evidence is robust.
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Evidence Verification: Undertake hands-on, meticulous verification of all compliance documentation for the account, including Gas Safety Certificates, EICRs, FRAs, logbooks, and maintenance records.
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Non-Conformance Management: Identify, document, and report all non-conformities for the account, and track the operational team's corrective actions through to verified and satisfactory closure.
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Client & Account Liaison: Serve as the primary point of contact for all assurance-related matters for the account's operational team and, where required, the client.</p>
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Performance Reporting: Develop and manage detailed compliance assurance reports and KPIs specifically for the designated key account.
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Other duties: The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary from time to time.
To be successful in this role you will need:
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Significant experience in a senior Statutory Compliance or Technical Assurance role within Facilities Management, preferably in PFI or other complex, high-risk environments.
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Preferably from a Mechanical or Electrical engineering background, with a deep and detailed knowledge of M&E systems and associated statutory compliance.</p>
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Proven experience in leading, managing, and developing a technical or compliance-focused team.
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Strong understanding of gas safety, EICRs, fire safety regulations, water hygiene (L8), LOLER, PUWER, and other key statutory requirements in the built environment.
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Excellent analytical skills, a methodical approach, and exceptional attention to detail.
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Strong communication and interpersonal skills, with the ability to influence and engage effectively at a senior level.
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Chartered Engineer status (CEng) or actively working towards it.
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Relevant formal qualifications (e.g., NEBOSH Diploma, NVQ Level 5 in H&S, Degree in a relevant engineering discipline).</p>
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Formal Lead Auditor qualification (e.g., ISO 9001, 45001, 14001).
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Previously held or currently holds AP (Authorised Person) appointments in relevant disciplines.
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In-depth familiarity with maintenance standards such as SFG20, CIBSE guides, and HTMs/HBNs.
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Experience in managing compliance within CAFM systems.
Benefits:
While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below;
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Progression, training and development catered to you.
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25 Days holiday plus bank holidays
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Refer A Friend incentives
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Company pension scheme with employer contributions.
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G4S Life Assurance Scheme.
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Subsidised healthcare plan.
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Charity work- Match-IT and Payroll Giving.
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Confidential Counselling Services
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24/7 support specialising in health and medical
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Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.
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