Database Administrator

To maintain and support customer databases on a 24/7 365 basis. The DBA will oversee supporting the technical services infrastructure at Tier 3-4. Providing a seamless flow of information to the customers’ system, considering both backend data structure and frontend accessibility for end-users.  Ensuring successful integration within the clients existing systems and focusing on maximising the value clients receive from the products & services. 

Key Responsibilities/Accountabilities

• Understanding client needs, gathering requirements, and designing customised solutions to address specific challenges. 
• Installing, configuring, and deploying company products or services in client environments. 
• Assisting with data transfer from existing systems to the new solution. 
• Integrating the company's product with other client systems and applications. 
• Identify solutions to improve application availability and stabilize customer experience.
• Assessment of current applications infrastructure architecture. Identify solutions to improve application availability and stabilize applications to improve customer experience.
• Enhance operational efficiencies and effectiveness via tools, scripts, workflow, technology, and process improvements.
• Technical lead and Tier 3-4 support for critical availability issues.  Helps troubleshoot complex technical problems and provides operational crisis management.
• Maintain and support operational tools which will include 24/7 support according to agreed SLA.
• Assessment of current applications infrastructure architecture. Identify solutions to improve application availability and stabilize applications to improve customer experience.
• Staying current with the latest product features, industry trends, and best practices.
• Serve as a trusted DB advisor to clients, offering strategic guidance, best practices, and insights to help them derive the maximum value from our product.
• Collaborate with the development and support teams, promptly escalating and resolving technical issues or system discrepancies to maintain smooth operations for clients.

Key Competencies

• Strong technical knowledge of the company's product or service. 
• Problem-solving and analytical skills to identify and resolve technical issues. 
• Customer service orientation to build strong client relationships. 
• Ability to work independently and as part of a team.

Skills and Knowledge

Essential

• Excellent knowledge of relational database concepts and SQL.
• Knowledgeable with DB performance tools such as Ignite.
• Experience with the following OS: Solaris, Linux, and Windows.
• Hands on experience with the following: MSSQL, Oracle, Sybase, MongoDB.
• Experience with writing shell scripts for Unix/Linux.
• Experience in query optimization.
• 3+ years of experience in deep DB analysis and DB performance improvements.
• Assumes ownership of problems, root cause analysis and resolution.

Desirable

• Experience in supporting troubleshooting of SaaS-based security and/or endpoint agent technologies.
• Understanding of data classification methodologies and techniques to identify sensitive data types and define appropriate DLP policies.
• B.Sc. in Computer Science or Computer Engineering – Advantage.