Retail Control Room Operator
Leeds, United Kingdom
Job ID: 8514
Job category: Functional
Location: Leeds, United Kingdom
Date posted:
24/02/2026
Closing date:
13/03/2026
As a National Control Centre Operator based in our Leeds office, you will be the central link for the Retail Sector of our business. Ensuring the safety and welfare of our frontline staff and providing critical support to field based managers across our retail contracts. You will work within a dynamic, forward thinking team operating within a 24/7 reactive environment. This role is perfect for those seeking a fast paced career. If you thrive in a fast paced environment where no two days are the same this dynamic role within our National Control Centre is for you!
Key Responsibilities
Frontline Welfare & Safety:
Monitor the health, safety and welfare of field based personnel (Security Officers) via scheduled welfare calls.
Executive effective escalation procedures in response to missed calls or potential emergencies.
Incident Management:
Produce timely, accurate incident reports for immediate circulation to senior operational management
Act as primary contact for the general public, frontline employees, clients and G4S management team.
Operational Support & Scheduling:
Manage scheduling and the deployment of security personnel to meet contractual client requirements across the UK
Support field based teams in navigating G4S processes and internal systems.
Data & Administration:
Undertake ad hoc tasks including data collation and organisation to support frontline operational efficiency
Skills and Experience
- Call Centre Experience
- Excellent computer skills
- Excellent verbal and written communication skills
- Flexible approach to shift patterns and working hours
This is a fast paced and exciting opporutnity to join a high energy team at the heart of our operations. If you thrive in a busy control room envrionment and are looking to mazimise your income, this role offer regular opportunties for overtime, allowing you to signifcantly increase your annual earning potential.
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