Business Support Officer

Business Support Officer 

Home Based role

Site: Preston, PR2 2YQ 

40 hours per week, Monday to Friday 08:30 -17:30

£25,466.64 per annum

G4S Employment Support Services (ESS) deliver the RESTART employability programme on behalf of DWP.  

The RESTART contract will support individuals into long term employment across the North West through our network of Suppliers and Stakeholders. 

To apply for our roles you don't necessarily need experience in Employability or Welfare to Work but you do need to be enthusiastic about understanding the industry, passionate about delivering quality and success and have the skill set to meet the requirements of the role.
 

About the Role

As Business Support Officer, you will be responsible for delivering a full administrative support service to the Restart contract, which will involve successful liaison with internal colleagues, stakeholders, supply chain and customers.

Key Responsibilities: 

• Handle incoming warm handover calls between local Jobcentres, Supply Chain Partners and Customers in a professional and timely manner.
• Provide an administrative support service to the wider business.
• Process any change of circumstance notifications, ensuring that all relevant parties are notified of any changes.
• Manage multiple mailboxes and ensure any queries are routed appropriately and continue to monitor their progress.

Essential Criteria:

• Previous inbound Contact Centre experience.
• Exceptional verbal and written communication skills.
• Proven experience in delivering high level Customer Service.
• Strong computer literacy and administrative skills.
• Attention to detail.

Benefits

While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below;

• Progression, training and development catered to you.
• Charity work
• Refer A Friend incentives 
• Company pension scheme with employer contributions.
• G4S Life Assurance Scheme.
• Subsidised healthcare plan.
• Charity work- Match-IT and Payroll Giving.
• Confidential Counselling Services
• 24/7 support specialising in health and medical 
• Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.

G4S  is committed to Inclusion and Diversity. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.

Please contact our recruitment team at careersatg4s@uk.g4s.com to discuss any access needs, reasonable adjustments or additional support that may be required at any point during the recruitment process.

G4S is the International business of Allied Universal, the world’s leading security and facility services provider and trusted partner to more than 400 of the Fortune 500. Allied Universal delivers unparalleled customer relationships, innovative solutions, cutting-edge smart technologies and tailored services that enable clients to focus on their core businesses. With operations in over 100 countries and territories, Allied Universal is the third largest private employer in North America and seventh in the world. Annual revenue is approximately $23 billion. There is no greater purpose and responsibility than serving and helping to safeguard customers, communities and people. For more information, visit g4s.com.   In the UK, the company has an extensive network of offices and more than 31,000 employees.

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