Surveillance Case Manager

Exciting Opportunity at: Allied Universal, Compliance & Investigations 

Position: Surveillance Case Manager 

Location: Citywest Dublin 24 / Hybrid working 

Annual Salary: €30,000 - €40,000 Depending on experience

Hours: 40 per week

Schedule: Monday to Friday, 09:00 - 17:30 - may vary depending on business needs

Allied Universal Compliance & Investigations is Ireland's leading supplier of investigation solutions to the Irish Insurance industry. We are seeking a Surveillance Case Manager to join our team based in Dublin Citywest.

The role involves preparing surveillance operations and submitting our formal findings. It would suit an individual from an Insurance/Investigation/Claims Handling/Adjusting, Garda / Police or law enforcement background. Applicants should have a sound knowledge of court evidence and Data Protection legislation. 

What you’ll do:

• Assess and plan the actions required to compile and complete a thorough investigation and Claimant Profiling as necessary

• Carry out desktop enquires and telephone calls relating to the investigation

• Allocate the surveillance to the appropriate area and proactively manage progress from our field operatives liaising with the operatives to ensure S.L.A’s are met

• Proactively liaise with the appointed operatives and other interested parties to provide a seamless investigation process to the client and their policyholders

• Ensure relevant systems are maintained, keeping the client informed of developments as per SLA’s

• Review and consolidate the investigation outputs, producing a report to the required standard

• Take personal responsibility for decisions and recommendations made / actions taken

• Adherence to agreed KPI's

• Invoice the client in line with company protocols

• Adhere to the Investigation Solutions policies and procedures as set out in the staff hand book with particular attention to health and safety, GDPR and confidentiality expectations

• Adhere to applicable legislation pertaining to the investigation

• Have the confidence to be able to deliver evidence in court as required.

• Driver performance, customer service and delivery to an exceptional standard.

• Our company is heavily focused on technology; therefore, the successful candidate should have very good IT skills and be adaptable to change.

What we’re looking for: 

• Investigations: 1 year (preferred)

• Excellent IT skills are essential.

• Good communication skills

• PSA Accreditation - fully funded 

• The ideal candidate will have the ability to operate within a team in a dynamic working environment and delivering excellent customer service is a must.

What’s on offer: 

• 25 days annual leave plus bank holidays

• Sick pay scheme after successful completion of probationary period

• Bereavement leave 

• Pension Scheme

• Recognition programmes 

• Long service awards 

Join Allied Universal Compliance and Investigations in upholding our commitment to excellence in investigations and compliance. Be part of a dynamic team that values integrity, diversity, and inclusivity while making a positive impact on the customers we serve.

Ready to Take the Next Step? If you’re excited by the prospect of a challenging and fulfilling career with Allied Universal, apply today and start your journey with one of the world’s leading security providers. 

Allied Universal is proud to be an equal opportunity employer, fostering a diverse and inclusive workplace for all.

Apply today, if a suitable match is found one of our team will be in touch to discuss further. 

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