Team Leader - ARC

G4S has an exciting opportunity for an Alarm Response Team Leader to join our Belfast team.

As an Alarm Response Team Leader, working in the G4S ARC, Alarm Receiving Centre, you will be responsible for the monitoring of our customer's alarm systems throughout the UK. You will be responsible for the safety of our customer’s staff, buildings and assets, using a market leading software suite to ensure that all alarm activations are dealt with in a professional and timely manner. 

This is a critical role to our security operation, and you will be fully trained to ensure that you are compliant to the required security protocols and are prepared to deal with any situation that may arise.

The role does require candidates to have the flexibility to work a four week rotating shift pattern including days and nights, weekends and Bank Holidays, shifts are 7am-7pm or 7pm-7am. 

Responsibilities:

• Ensure the effective running of the shift team

• Manage the event and call handling performance of the shift team to achieve and exceed KPI’s

• Responsible for maintaining and improving on the quality of work being delivered by the team

• Ensure full compliance to NSI and other Industry Standards

• Monitor and manage the personal development needs of the team

• Hold one to one meetings to improve motivation and morale

• Help identify, develop and deliver training/coaching of the team

• Assist in the analysis and resolution of selected customer complaints

• Maintain a relevant production of succinct and timely reports for all aspects of shift team’s performance across all activities

• Ensure appropriate technical and operational knowledge is kept up to date to allow input to the Monitoring Services continuous learning and process improvement plans

• Ensure Health and Safety standards are followed within the SOC

• Ensure G4S standards, principles and values are upheld and openly promoted

OTHER DUTIES

• Any other duties as required by the Company.

The ideal candidate:

• Minimum 2 years supervisory experience in an operational role

• Minimum of 5 GCSEs including English and Maths at grade C or above (or equivalent)

• Comprehensive IT skills including ability to use all MS Office packages, including excel

• Ability to operate in a professional and confidential manner at all times

• Excellent communication skills, both written and verbal. Able to communicate effectively with all levels of business, internal & external

• Self motivated and able to work on their own initiative

• Strong organisational and time management skills

• Good people development and management skills
  

The role does require candidates to have the flexibility to work a four week rotating shift pattern including days and nights, weekends and Bank Holidays, shifts are 7am-7pm or 7pm-7am. 

Benefits

• Basic salary of £13.70 per hour
  
  

• Excellent opportunities for career progression within both the department and organisation
  
  

• Full training and support in the role will be provided from day one
  
  

• Plenty of overtime opportunities
  
  

• Free Parking
  
  

• 5.6 weeks holiday per year, 8 of these will be in lieu of bank holidays (worked or not worked)
  
  

• Pension and Life Assurance scheme
  
  

• ‘Perks at Work’ scheme including staff discounts with major retailers such as: Argos, TK Maxx, Virgin Media, Currys PC World and many more
  
  

• Working with market leading system
  
  

G4S is the world's leading global, integrated security company specialising in the delivery of security and related services to customers across six continents. We specialise in outsourced business processes and facilities in sectors where security and safety risks are considered a strategic threat. We operate in over 90 countries. We have a truly global business with large established market positions in developed markets and outstanding positions in fast growing emerging markets. G4S has a unique global footprint, employing more than 570,000 people world-wide, and is the largest security solutions provider in the world.

You will need to complete the following application form and one of our Recruiters will be in touch to discuss the next steps. Our recruitment and selection process will include an interview and screening to BS7858 standards.

Given the nature of the industry, we do need to ask some questions for security and compliance purposes, but don’t worry - you will only need to complete them once.

In 2021, G4S, a London-based global security company, was acquired by Allied Universal®, a leading security and facility services company that provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions. This acquisition expanded Allied Universal’s footprint and infrastructure on a global and local level. Through a global workforce of approximately 800,000 people*, we leverage best practices in communities all over the world. With revenue of approximately $20 billion, we have the resources to deploy efficient processes and systems to help deliver our promise locally: keeping people safe so our communities can thrive. In Europe, we have an extensive network of offices and more than 46,500 employees to support our local communities and customers.  We believe there is no greater purpose than serving and safeguarding customers, communities and people in today’s world. Allied Universal is There for you™. For more information, please visit www.g4s.com or www.aus.com.

*Total workforce includes employees and subcontractors