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Front Office Lead

Front Office Lead

Bengaluru, India

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Job ID : 31140
Job category : Security Services
Location : Bengaluru, India
Date posted : N/A
Closing date :
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Join Our Team: Front Office Lead

We are seeking a professional, proactive Front Office Lead to join our team in Bangalore. In this pivotal role, you will be the face of our company, maintaining a welcoming, business-friendly environment and serving as the primary point of contact for all visitors and employees

As the Lead, you will oversee high-level front-desk operations, ensuring seamless coordination across internal departments and external stakeholders while delivering exceptional service.

Key Responsibilities

  • Visitor Management: Greet business and personal visitors with professional courtesy, issue visitor passes via the VMS, and coordinate arrival notifications with hosts.

  • Administrative Support: Assist employees with meeting room bookings, loaner cards, client visit coordination, and large group invitations.

  • Communication & Logistics: Manage board line calls and front-desk emails according to company policy, and handle the dispatch of couriers, mail, and packages.

  • Agency Liaison: Act as the first point of contact for law enforcement and government agencies, ensuring they are connected to the appropriate internal host.

  • Onboarding: Support new hire logistics, including the preparation of ID cards and welcome kits.

  • Security & Confidentiality: Ensure strict compliance with security protocols and safeguard proprietary information at all times.

  • Qualifications & Experience

  • Education: Graduate degree; a diploma or degree in Hospitality, Office Management, or Front Desk Operations is preferred.

  • Experience: 5-7 years of experience in corporate front office or administrative roles.

  • Technical Skills: Proficiency in MS Office Suite and experience with visitor management software (VMS) or digital scheduling tools.

  • Communication: Strong verbal and written communication skills in English and the local language.

  • Tools: Well-versed in operating office equipment such as printers and landlines.

Key Competencies

  • Expertise in multitasking and attention to detail within a fast-paced environment.

  • Exceptional interpersonal and customer service skills.

  • Strong organizational and time-management abilities.

  • A problem-solving mindset with the ability to remain calm under pressure.

  • A tech-savvy approach and a commitment to handling confidential information with discretion.

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