Security Concierge - Sydney CBD

What we can offer you

• Consistent full-time roster: Monday to Friday, afternoon/evening shift (14:00 – 23:00 / 45 hours per week).
• Competitive rates:
• Day Base Rate: $30.23 per hour
• Night Shift Rate: $36.79 per hour
• High-profile tech client exposure: Represent G4S on-site with a premier, global technology company.
• Professional environment: A high spec, corporate setting combining security operations with exceptional customer service.

About the role

We are currently seeking a highly professional, customer-focused Security Concierge to join our team on-site with a high-profile technology client.

Initially as part of a 3 man team, in this role, you will act as the first line of security, safety, and client interaction. You will balance proactive physical security duties, such as monitoring access control and conducting floor patrols, with high-level customer service, supporting personnel and visitors in a fast-paced, modern corporate office environment.

Your responsibilities will include:

• Observing and patrolling designated areas to ensure the physical security and safety of the premises.
• Monitoring electronic security alarms and video surveillance systems, acting quickly to respond to any indicators of suspicious behavior.
• Providing immediate, customer-focused response to all requests and calls for assistance from client personnel, visitors, and facility teams.
• Supporting access control systems, including resolving security card queries, handling lost or faulty badges, and liaising with internal stakeholders to rectify technical issues.
• Managing incident detection, response, and reporting in a clear, accurate, and timely manner.

What we're looking for

• Current Security License
• Proven experience in corporate security, concierge, or high-end customer service environments.
• Exceptional communication and customer service skills: with the confidence to interact professionally with corporate personnel, senior stakeholders, and visitors.
• Strong technical aptitude: comfortable operating access control software, CCTV systems, and badge issuing equipment.
• High level of personal presentation, reliability, and punctuality to commit to the Monday to Friday afternoon shift schedule (14:00 – 23:00).
• Strong conflict resolution skills and the ability to remain calm and composed under pressure or during emergency responses.

The recruitment process

G4S runs a staged recruitment process which includes:

• Applying online with an updated CV.
• Shortlisted applicants will have a phone screening with our Sourcing Lead.
• Formal interview assessing corporate suitability, technical skills, and client fit.
• Background checks, including a National Police Check, Reference check, and ID verification.

About G4S Australia and New Zealand

G4S, An Allied Universal® Company is a leading security and facility services company that provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions. With a workforce of approximately 800,000 employees worldwide and over 2,000 across Australia and New Zealand, we leverage global best practices to help deliver our promise locally: keeping people safe so our communities can thrive. We partner with Government, industries and law enforcement agencies to deliver Integrated Security and Justice Services across a diverse range of portfolios, including Port Phillip Prison, Mount Gambier Prison, Prisoner Transport Operations, Court Security, Custody Centres, Corporate Security, Mobile Speed Cameras, our Support Offices, and more.

G4S proudly promotes understanding and reconciliation between Indigenous and non-Indigenous Australians, actively working with The Torch program to bring sustainable, meaningful change to First Nations peoples.

For more information about G4S Australia and New Zealand, please visit g4s.com.au. To explore a career with G4S, please visit careers.au.g4s.com.