Strategic Credit Controller

Strategic Credit Control/Cash Allocation Clerk

What we can offer you:

• Salary: competitive salary, generous annual leave allowance plus other benefits.

• Location: This role offers flexibility and is a mix of home working and 2  days per week at our Worksop S81 7QF Office. 

About the role and team

To ensure G4S outstanding debt is minimised and risks identified and escalated and resolved in a timely manner on Key Strategic customers. In addition, provide guidance to process and on-going training to our offshore service provider.

Your responsibilities will include:

• Chasing and allocating customer payments in line with G4S payment terms to minimise bad debt on a portfolio of  Key Strategic customers.

• Handling of interactions received into Credit Control and Cash Allocation  regarding a specific customer portfolio ensuring all requests are completed and successfully resolved within the agreed service level.

• Look for process improvement opportunity for FSSC and offshore service delivery

• Work to individual and Business Unit Overdue Debt reduction targets,  Cash Collection and unallocated cash.

• Work to support on customer disputes to help minimise outstanding G4S debt and escalate to the appropriate Business owners

• Creating and categorising outbound service requests.

• Participate in debt calls with offshore partners, Finance Business Partners and Directors on a monthly basis ensuring that risk is flagged in a timely manner.

• Assist the Team Leader with input into the Monthly Cash Collection forecasting based on account and Business knowledge.

• Assist and support  the Team Leader with providing monthly reporting on Cash, Overdue debt position, SLA’s, Targets or KPI’s.

• Assist the Team Leader with Offshore Service Delivery KPI/SLA Monitoring

• Actively promote equality, diversity and inclusion in a manner consistent with G4S principles 

What we're looking for:

Technical Skills:

• Strong skills in MS Excel, MS Word, MS PowerPoint 

• Numerate and Literate.

• An understanding of SAP and/or other Finance systems.

Experience

• A good understanding of accounting systems and the interactions of ledgers within Accounts Receivable. 

• Experience of dealing with problems relating to the management of debt such as non-payment of customer invoices requiring legal recourse.

• Experience in managing complex customer credit portfolios is desirable.

• Experience of developing and coaching team members to maximise potential.

• Experience of working in a busy Customer Service/Finance environment. 

Personal Qualities

• Should possess the drive to deliver a high quality service to help promote the Financial Shared Service Centre 

• Team Player must be willing to help, support and encourage colleagues

• Good time management skills to ensure own and team targets are prioritised.

• Ability to keep calm under pressure and adapt positively  to change.