Operations Manager - Healthcare

Operations Manager - Healthcare

Salary: £34,000 per annum

Working Hours: Permanent, Full Time, 40 hours per week, Monday to Friday between 8:30am and 17:30pm

Location: Hellesdon Hospital, Norwich, NR6 5BE (with travel to associated trust sites)

At G4S Facilities Management, we deliver critical support services that keep healthcare environments running safely and efficiently. We are looking for an Operations Manager to take operational and commercial oversight of our soft FM portfolio (cleaning and catering) across the Norfolk and Suffolk NHS Foundation Trust. Working closely with site supervisors and Trust managers, you will ensure seamless daily service delivery, strict safety standards, and effective budget control.

Core Responsibilities will include:

• Operational Leadership: Oversee daily cleaning and catering operations across designated Trust sites, ensuring high standards, contractual compliance, and ISO 9001 quality assurance.

• Team Governance: Line-manage a team of operational supervisors, providing guidance, performance management, and professional development.

• Client & Stakeholder Relations: Build strong, collaborative relationships with Trust representatives and NHS management teams to resolve operational issues quickly.

• Financial & Resource Control: Delegate and monitor locality budgets for labour and consumables, driving cost efficiency while maintaining service quality.

• Safety & Compliance: Maintain a robust Health & Safety culture across all sites in line with statutory guidelines, COSHH, and Trust policies.

To be successful in this role you will need to demonstrate:

• Proven experience managing staff and services within a complex NHS environment. A background in managing multi-site facilities management or operational service contracts (healthcare or public sector experience is ideal).

• Strong commercial awareness with a clear understanding of budgetary ownership and a drive to achieve positive financial outcomes

• Exceptional ability to motivate and organise teams effectively to meet operational objectives

• Maintains a flexible and adaptable approach to work, able to navigate changing priorities

• Proven track record of working openly and collaboratively with staff and stakeholders at all organisational levels

• Full driving licence

You will be valued and supported, and provided with first class training and competitive benefits.

Benefits

While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through SPARK, to RAC cover and so much more, including the below;

• 25 days holiday plus bank holidays.

• Progression, training and development catered to you.

• Refer A Friend incentives.

• Company pension scheme with employer contributions.

• G4S Life Assurance Scheme.

• Subsidised healthcare plan.

• Charity work- Match-IT and Payroll Giving.

• Confidential Counselling Services.

• 24/7 support specialising in health and medical.

• Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.

G4S is the International business of Allied Universal, the world’s leading security and facility services provider and trusted partner to more than 400 of the Fortune 500. Allied Universal delivers unparalleled customer relationships, innovative solutions, cutting-edge smart technologies and tailored services that enable clients to focus on their core businesses. With operations in over 100 countries and territories, Allied Universal is the third largest private employer in North America and seventh in the world. Annual revenue is approximately $23 billion. There is no greater purpose and responsibility than serving and helping to safeguard customers, communities and people. For more information, visit g4s.com. In the UK, the company has an extensive network of offices and more than 31,000 employees.

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