Sub-Regional Manager - Security Services

The Sub-Regional Manager is accountable for the operational execution, compliance, and governance of security services across multiple sites within a designated subregion. This role ensures that all site-level operations meet our clients contractual obligations, corporate standards, and regulatory requirements. The manager leads Site Supervisors in delivering consistent, high-quality services, while actively participating in governance forums and performance reviews to drive continuous improvement and strategic alignment.

Key Responsibilities:

1. Operational Execution & Oversight

• Ensure daily operational readiness across all sites, including guard force coverage, system functionality, and SOP adherence.

• Conduct site visits and operational audits to validate service delivery and compliance.

• Maintain site dossiers with updated SOPs, escalation protocols, emergency plans, and contact lists.

• Monitor and enforce roster accuracy, shift attendance, and contingency staffing plans.
  
  

2. Team Leadership & Site Supervision

• Directly manage Site Supervisors, providing coaching, performance evaluations, and succession planning.

• Ensure timely recruitment, onboarding, and training of site-level personnel.

• Monitor turnover rates and ensure backfill of vacancies within 8 weeks.

• Promote a culture of safety, accountability, and operational excellence.
  
  
  

3. Incident Management & RCA/CAPA

• Lead initial response and coordination for critical incidents (e.g., workplace violence, theft, system failures).

• Ensure Site Supervisors follow escalation protocols and report incidents within required timeframes: 

  • Safety risk: within 4 hours

  • Security breach: within 24 hours

• Conduct preliminary investigations and support Root Cause Analysis (RCA) and Corrective/Preventive Actions (CAPA).
  
  
  

4. Compliance & Audit Readiness

• Ensure all sites comply with our clients policies, local laws, and regulatory frameworks.

• Maintain audit-ready documentation including risk assessments and training logs.

• Support internal and external audits, including subcontractor compliance reviews.
  
  
  

5. Business Continuity & Emergency Preparedness

• Implement and maintain site-specific Business Continuity Plans (BCPs).

• Ensure emergency kits, evacuation plans, and contact lists are updated and tested quarterly.

• Coordinate and document emergency drills (e.g., lockdown, shelter-in-place, fire evacuation).
  
  
  

6. Vendor & Subcontractor Oversight

• Monitor subcontractor performance and ensure adherence to Minimum Security Standards.

• Validate subcontractor training, background checks, and EHS prequalification.

• Participate in annual vendor reviews and site-specific BCP testing.
  
  
  

7. Governance & Stakeholder Engagement

• Represent the subregion in governance forums such as Site Leadership Team (SLT), Operations Management Team (OMT), and Performance Management Reviews (PMRs).

• Deliver monthly operational summaries and contribute to Quarterly Business Reviews (QBRs).

• Collaborate with HR, Facilities, EHS, and Legal to align site-level operations with strategic goals.

• Conduct Voice of the Customer (VOC) sessions and manage stakeholder feedback loops.
  
  
  

8. Financial Oversight & KPI Reporting

• Support site-level budget tracking, invoice validation, and cost optimization initiatives.

• Submit monthly KPI reports including: 

  • Guard force compliance

  • Incident response metrics

  • Audit findings and closures

  • Budget vs. actuals
    
    
    

• Track and report on Gateway and Standard KPIs, ensuring zero tolerance thresholds are met.