Business Co-ordinator (Graduate)

Allied Universal Electronic Monitoring is the industry leading technology and service company offering law enforcement and government agencies the widest variety of cutting-edge monitoring solutions. Operating in over 35 countries, we leverage an international network of expertise and resources in order to deliver a unique solution.

With nearly 30 years of industry experience in providing innovative technology solutions and first-class service, our latest electronic monitoring technologies provide solutions that aim to ensure the safety of our communities, provide an alternative to incarceration, reduce prison, overcrowding, lower recidivism and improve reintegration.

We enable our customers to effectively monitor approximately 140,000 participants every day. This includes many of the world's largest electronic monitoring programs. 

We have an exciting opportunity for someone to join our team here at Allied Universal, in the role of MDSS Service Desk Analyst. If you are an experienced Service Desk Analyst who enjoys a varied workload, being hands on and getting stuck in, in a fast-paced environment this role could be for you.

Role Outline:

In this role you will be part of the wider International Commercial team. The Commercial team is responsible for maintaining our existing business through technical support, account management, and sales support, with the Business Development team focussing on generating and partnering new customers by creating growth strategies.

Key Responsibilities/Accountabilities

• Handle commercial documents, prepare reports, manage databases and assist with meeting and event coordination.
• Bid preparation support : Prepare pricing quotations, proposals, and sales agreements.
• Creating pre-sales documentation, and providing assistance with business forecasting to support the sales and business development teams
• Supporting Data ownership through Salesforce
• Finance administration tasks like raising ad-hoc purchase orders and managing occasional invoicing processes.
• Assist in coordinating events, exhibitions, or client meetings
• Liaise with internal departments (operations, finance, logistics) to resolve client issues
• Supporting the Marketing Manager by ordering of marketing materials such as brochures, publicity materials, merchandise, coordination of materials and equipment required for various tradeshows including making appropriate arrangements for them to be shipped to the relevant locations.
• Management of general business credit card, including control of purchases in line with company policies, record keeping and receipt management
• Support Office based tasks where required including the purchasing of store cupboard items.
• Administrative support for CFO / VPGM to include activities such as document translation, documentation apostille as required.
• Carry out any other duties relevant to the role as directed by your Manager.
• Adhere, at all times, to the Data Protection ICT and Confidentiality Policy.
• To work as a team to support colleagues in a fast paced environment.

After Probation, this role will be supported through an Apprenticeship Course as appropriate to the job role and learning requirements.

Key Competencies

Plan for Tomorrow

• Use facts and data to find answers
• Reach reasonable, rational conclusions
• Follow instincts if something isn’t right
• Make connections - understand both the local and wider situation
• Keep an open mind

Deliver Today

• Keep at it, sorting out problems along the way
• Take personal responsibility for achieving results
• Adapt quickly when things change
• Be prepared to challenge existing ways of working
• Always look for better ways of working
• Delivering Great Customer Service

Build Relationships

• Be honest and professional
• Be able to explain why and communicate clearly
• Check for understanding
• Support people who are making changes

Skills and Knowledge

Essential

• An understanding of the confidentiality required for the sensitive data you will be exposed to.
• Strong Office and IT skills
• The ability to prioritise, whilst maintaining high levels of attention to detail and strong analytical skills, including the ability to pre-empt potential issues and counteract effectively.
• Excellent verbal and written communication skills.
• Tenacious with a can do attitude and the ability to work alone.
• Strong interpersonal skills and the ability to collaborate across the business.
• Attention to detail and accuracy