Risk & Consulting (Secure Mobility & Jou

1. Role Purpose
The Risk & Consulting (Secure Mobility and Journey Management, Security Information &
Risk Management Analysis Lead) is responsible for overseeing the strategy, operational
execution, commercial growth, financial profitability, workforce management, and quality/safety
assurance of G4S Nigeria’s Secure Mobility and Journey Management services.
This role ensures the safe transit of clients, personnel, high-value assets, and VIPs across
complex and high-risk environments in Nigeria. The position balances rigorous risk
management, driver and Close Protection Officer (CPO) management, regulatory compliance
with Government Security Forces (GSF), business development/sales growth, and gross margin
protection.

2. Key Responsibilities & Duties
A. Operations & Operational Excellence (40%)
● Journey Management Planning: Oversee secure route planning, risk assessments,
intelligence gathering, journey tracking, and contingency planning across all regions in
Nigeria.
● Incident Management: Serve as the primary operational contact for emergency
response, convoy breakdowns, security incidents, or tactical evacuations.
● Best Practices & Industry Standards: Implement world-class journey management
protocols aligned with G4S global standards, local threat profiles, and Nigerian
transport/security legislation.
● Control Center Integration: Work closely with the G4S Control Center (24/7
Monitoring) to ensure real-time tracking, vehicle telemetry monitoring, and comms
discipline.
B. Sales, Revenue Growth & Customer Retention

● Commercial Strategy: Drive business growth by identifying new opportunities for
Secure Mobility, Risk & Advisory, Risk Assessment services, others among corporate,
diplomatic, oil & gas, and multinational clients.
● Client Retention: Build strong relationships with key stakeholders; maintain high client
satisfaction through regular operational reviews and service delivery optimization.
● Proposal & Solution Design: Collaborate with the commercial team to draft technical
and financial proposals tailored to client mobility requirements.
C. Financial Performance & Margin Protection
● P&L Management: Manage operational expenditure (OpEx), fuel management, vehicle
maintenance costs, and overtime to safeguard service profitability.
● Gross Margin Protection: Target and sustain healthy Gross Margins across journey
management contracts through route efficiency, fleet optimization, and tight cost-of-sales
controls.
D. HR & Workforce Management
● Personnel Oversight: Supervise secure drivers, Close Protection Officers (CPOs), and
embedded Government Security Forces (GSF) / NSCDC, Mobile Police (MOPOL).
● Compliance & SOPs: Ensure strict adherence to G4S Standard Operating Procedures
(SOPs), code of conduct, human rights guidelines, and GSF administration rules.
● Training & Development: Oversee continuous tactical driving, defensive navigation,
threat detection, first aid, and soft-skills training programs for mobility teams.
E. Safety, Quality Assurance & Customer Satisfaction
● HSE Compliance: Enforce Health, Safety, and Environment (HSE) policies, vehicle
roadworthiness checks, and zero-tolerance policies on unsafe driving.
● Quality Assurance (QA/QC): Conduct routine audits of journey logs, vehicle condition
reports, CPO deployment readies, and post-journey client debriefs.
● Feedback Loops: Implement actionable client satisfaction surveys (CSAT) and resolve
service delivery queries systematically.

3. Key Performance Indicators (KPIs)
● Operational: Zero preventable security incidents; 100% adherence to pre-journey threat
assessments and tracking protocols.
● Financial: Achievement of quarterly revenue targets and maintenance of agreed Gross
Margin percentages.
● Quality & Safety: Fleet roadworthiness standard > 98%; CSAT score ≥ 90%; zero Lost
Time Injuries (LTI).

● Compliance: 100% compliance on GSF documentation, CPO, driver vetting and
competence and performance management.

4. Qualifications, Experience & Skills
Academic & Professional Qualifications
● Bachelor’s Degree in Security Management, Logistics, Business Administration,
Strategic Studies, or a related discipline.
● Professional certifications (e.g., CPP, PSP, NEBOSH, or certified defensive
driving/journey management accreditations) are highly advantageous.
Experience
● Minimum of 7–10 years of progressive experience in security operations, secure
logistics, executive protection, or fleet journey management, with at least 3 years in a
leadership role.
● Strong background in operating within high-risk security environments in Nigeria.
● Proven track record in P&L management, vendor negotiation, and commercial business
development within the security sector.
Core Competencies
● Risk Assessment & Tactical Planning: Deep knowledge of Nigerian road networks,
threat dynamics, and security protocols.
● Leadership & People Management: Ability to manage multidisciplinary teams including
civilian personnel and armed government security forces.
● Financial Acumen: Understanding of direct costs, operational efficiency, and margin
control.
● Client Relationship Management: Outstanding communication, negotiation, and executive presentation skills.