National Control Room Team Leader
Gaborone, Botswana
ID ya Tiro : 29638
Mofuta wa tiriso : Tshegetso
Lefelo : Gaborone, Botswana
Letsatsi le e phatlaladitsweng :
N/A
Letsatsi la go tswala :
Purpose
To supervise NCC staff, performance standards adhering to SOPs, policies and guidelines prescribed by the company.
Key Performance Areas
Effective compliance of operations
Ensure daily and accurate use of Listener by operators
Provide management with briefings concerning emergencies and threatening situations.
Prepare daily reports on Control Centre activity for Control Centre Manager
Effective management of the Control Centre staff
Effective Organization
Staff turnover analysis, proper allocation of staff to work flow and job requirements.
Coordinate with other security shift supervisors during shifts.
To work on a shift basis as determined by the Control Centre Manager
Development
Attendance of subordinates at scheduled meetings, training interventions and succession planning.
Supervise and direct control staff as well as providing direction to contracted security personnel regarding patrol, response incidents and alarm activations.
Leadership
Ensuring that performance assessment of all subordinate employees are conducted and a corrective action plan is implemented where necessary.
Ensuring that acceptable standards of behavior at work are maintained by all subordinate employees as required by G4S’s code of conduct and disciplinary code
Cost Management
Ensure business set KPI’s for optimal efficiencies to be realised
Control of overtime management, and;
To ensure there’s no excessive use of telephone usage for personal gain by way of monitoring calls via voice logger.
Effective management of performance
Ensure customer’s interaction with operators meets the customer service standards;
Ensure incident recording in the Incident book and occurrence book;
Ensure all operators KPIs are met, and;
Ensure staff compliance to scheduled shifts and shift breaks.
Implementation and integration of the HSSEC strategy and culture within the business unit
Drive health and safety awareness down to Operator level through communication, enforcement of guidelines and principles, reporting and training, and;
Reporting of Health & Safety threats in the NCC weekly and sharing HSE information with the team bi-weekly.
Minimum Qualifications & Experience
BGCSE plus a Call Centre/Customer service diploma or relevant certificate will be an advantage
A minimum of 2-3 years relevant experience in the supervisory environment would be deemed appropriate for this level.
Proven experience in control room operations or a related field.
Understanding of equipment, systems, and processes relevant to the Security industry.
Diteng tse di Amanang
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Bona ditiro tsa G4S kwa YuropaBona ditshono tsa tiro tse di kgatlhang kwa G4S kwa Yuropa. Senka ditshono tsa tiro, tlhomamisa ditlhagiso mme o ikope jaanong go kopanela le moetapele wa lefatshe lotlhe mo tshireletsong.
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Bona ditiro tsa G4S kwa Asia & Botlhaba Gare
Bona ditshono tsa tiro tse di kgatlhang kwa G4S kwa Asia & Botlhaba Gare. Senka ditshono tsa tiro, tlhomamisa ditlhagiso mme o ikope jaanong go kopanela le moetapele wa lefatshe lotlhe mo tshireletsong.
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Ditirelo tsa Tshireletso kwa G4S
Bona ditiro tsa tshireletso tse di busetsang kwa G4S. Kopanela le ditlhopha tsa rona tsa bomaitseanafo go ralala lefatshe go tshireletsa ditšhaba le go ntsha ditharabololo tsa tshireletso tse disha.
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Ditharabololo tsa Madi kwa G4S
Bona ditiro tsa Ditharabololo tsa Madi tse di kgatlhang kwa G4S. Kopanela le setlhopha sa rona se sesha mme o tswelele ka tiro mo tsamaisong ya madi le tshireletso.
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Ditirelo tsa Tlhokomelo & Go Okwa kwa G4S
Bona ditiro tsa Tlhokomelo & Go Okwa tse di busetsang kwa G4S. Kopanela le setlhopha sa rona go tokafatsa tshireletso ya setšhaba le go ntsha ditharabololo tse disha tsa tlhokomelo le toka.
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Tsamaiso ya Mafelo kwa G4S
Bona ditiro tsa Tsamaiso ya Mafelo tse di kwa godimo kwa G4S. Kopanela le setlhopha sa rona se sesha mme o tlhomamisa go nna botoka mo ditirong tse di sireletsegileng le tse di nang le bokgoni.
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Ditiro tsa Tiro le Tirisano kwa G4S
Bona ditiro le ditshono tse dikgolo tsa tiro kwa G4S, go tswa go IT, Tsamaiso, le HR go ya go Tsamaiso ya Tiro, Ditshelete le Ditirelo tsa Bareki.
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Dineo tsa Badiruedi kwa G4S
Bona dineo tsa rona tse dikgolo, go tswa mo tlhabololong ya botaki go ya go botsogo. Kwa G4S, re batla gore batho ba rona ba atlege mme ba fitlhelele bokgoni jwa bone.
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Bona ditiro tsa G4S kwa Aforika
Bona ditshono tsa tiro tse di kgatlhang kwa G4S kwa Aforika. Senka ditshono tsa tiro, tlhomamisa ditlhagiso mme o ikope jaanong go kopanela le moetapele wa lefatshe lotlhe mo tshireletsong.
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Bona ditiro tsa G4S kwa Latin Amerika
Bona ditshono tsa tiro tse di kgatlhang kwa G4S kwa Latin Amerika. Senka ditshono tsa tiro, tlhomamisa ditlhagiso mme o ikope jaanong go kopanela le moetapele wa lefatshe lotlhe mo tshireletsong.
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Bona ditiro tsa G4S kwa UK & Ireland
Bona ditshono tsa tiro tse di kgatlhang kwa G4S kwa UK & Ireland. Senka ditshono tsa tiro, tlhomamisa ditlhagiso mme o ikope jaanong go kopanela le moetapele wa lefatshe lotlhe mo tshireletsong.
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Botsogo le Tshireletso kwa G4S
Tshireletso le botsogo jwa babereki ba rona ke boleng jwa konokono jwa G4S. Go tlhomamisa maemo a a kwa godimo a tshireletso mo madirelong a rona go dira gore babereki ba rona ba sireletsege.
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Go Ithuta le Kgolo ya Tiro kwa G4S
Kwa G4S re leka ka natla go godisa setso sa tlhabololo e e tswelelang mme re kgothatse batho mo maemong otlhe go godisa bokgoni jwa bone le go fitlhelela bokgoni jwa bone jotlhe.
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Dintlha tsa Go Thapa le Dipotso tse di Botlhokwa ka Tsamaiso ya Go Ikopela
Ithute go feta ka tsamaiso ya go ikopela kwa G4S. Go go thusa mo loetong lwa gago, re kopantse dipotso tse di botlhokwa tse di bodiwang ke ba ba ikopelang.
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Ngwao le go Ikamanya kwa G4S
Go beela mo ngwaong ya go ikamanya ke gone go dirang gore re atlege - go tokafatsa kgolo ya tiro, tshireletso ya setshaba, le ditharabololo tse disha mo setlhopheng sa rona sa lefatshe lotlhe.
