Control Room Team Leader
Leeds, United Kingdom of Great Britain and Northern Ireland
ID ya Tiro : 10120
Mofuta wa tiriso : Ditirelo tsa Tshireletso
Lefelo : Leeds, United Kingdom of Great Britain and Northern Ireland
Letsatsi le e phatlaladitsweng :
22/07/2026
Letsatsi la go tswala :
21/08/2026
JOB SUMMARY / PURPOSE
To manage on shift NCC operations to ensure the team delivers its primary objective of monitoring the Health Safety and Welfare of all G4S SSUK field-based personnel
Being a central point of contact on shift for NCC Operators, Operations Support Management and the wider SSUK business in matters relating the NCC and issues reported from frontline operations
Monitoring of NCC Operator performance and supervising the process of quality assuring the performance of team members
Directing NCC Operators on all operational workloads
Supervising escalation procedures and incidents when required
Provide support to NCC Manager and Operations Support management in collating and presenting management data relating to NCC
Assist the NCC Manager and Operations Support Management with internal and external audit preparation and the upkeep of the NCC BCP plan.
Assist the NCC Manager and Operations Support Management team with ad hoc tasks as required
Be a key stakeholder in the process of continually improving NCC processes and systems
RESPONSIBILITIES / ACCOUNTABILITIES
To report directly to the NCC Manager on all issues affecting the NCC
Monitoring, Management of NCC personnel with their team
Meeting with NCC Operators to carry out monthly 1-2-1 performance appraisals
Ensure team members are properly briefed on operational issues
A central point of contact for matters relating to the NCC for the wider SSUK business
Management of Ad-Hoc work and its division amongst the on shift team
Daily / End of week / monthly collation and checks of management data
CORE COMPETENCIES:
Excellent communication and interpersonal skills at individual, team and management level
Be the on shift ‘expert’ in NCC processes
Be the on shift ‘expert’ in NCC systems such as Javelin and RingCentral
Able to build, develop and maintain positive working relationships with the NCC team and wider SSUK business
A self-starter with excellent problem-solving skills and a focus upon continuous improvement, both personally and to the benefit G4S, and can effectively operate with the minimum of supervision and direction
Able to work under pressure, with a confident and resilient nature when dealing with operational issues
Ability to prioritise and manage tasks and directives in a challenging environment
Able to produce informative, concise and accurate reports and management information
Numerate and literate and experienced with the Google suite of productivity tools
Flexible approach to working hours where required
KEY PERFORMANCE MEASURES
Leading of the on shift team
Effective management of the on shift team in line with Company Policies and Procedures
To make sure the on shift team hit their targets as set by the NCC Manager
Analysis of staff issues and providing feasible solutions to real time issues
Diteng tse di Amanang
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Bona ditiro tsa G4S kwa YuropaBona ditshono tsa tiro tse di kgatlhang kwa G4S kwa Yuropa. Senka ditshono tsa tiro, tlhomamisa ditlhagiso mme o ikope jaanong go kopanela le moetapele wa lefatshe lotlhe mo tshireletsong.
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Ditirelo tsa Tshireletso kwa G4S
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Ditharabololo tsa Madi kwa G4S
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Ditirelo tsa Tlhokomelo & Go Okwa kwa G4S
Bona ditiro tsa Tlhokomelo & Go Okwa tse di busetsang kwa G4S. Kopanela le setlhopha sa rona go tokafatsa tshireletso ya setšhaba le go ntsha ditharabololo tse disha tsa tlhokomelo le toka.
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Tsamaiso ya Mafelo kwa G4S
Bona ditiro tsa Tsamaiso ya Mafelo tse di kwa godimo kwa G4S. Kopanela le setlhopha sa rona se sesha mme o tlhomamisa go nna botoka mo ditirong tse di sireletsegileng le tse di nang le bokgoni.
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Ditiro tsa Tiro le Tirisano kwa G4S
Bona ditiro le ditshono tse dikgolo tsa tiro kwa G4S, go tswa go IT, Tsamaiso, le HR go ya go Tsamaiso ya Tiro, Ditshelete le Ditirelo tsa Bareki.
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Dineo tsa Badiruedi kwa G4S
Bona dineo tsa rona tse dikgolo, go tswa mo tlhabololong ya botaki go ya go botsogo. Kwa G4S, re batla gore batho ba rona ba atlege mme ba fitlhelele bokgoni jwa bone.
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Bona ditiro tsa G4S kwa Aforika
Bona ditshono tsa tiro tse di kgatlhang kwa G4S kwa Aforika. Senka ditshono tsa tiro, tlhomamisa ditlhagiso mme o ikope jaanong go kopanela le moetapele wa lefatshe lotlhe mo tshireletsong.
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Bona ditiro tsa G4S kwa Latin Amerika
Bona ditshono tsa tiro tse di kgatlhang kwa G4S kwa Latin Amerika. Senka ditshono tsa tiro, tlhomamisa ditlhagiso mme o ikope jaanong go kopanela le moetapele wa lefatshe lotlhe mo tshireletsong.
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Bona ditiro tsa G4S kwa UK & Ireland
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Botsogo le Tshireletso kwa G4S
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Go Ithuta le Kgolo ya Tiro kwa G4S
Kwa G4S re leka ka natla go godisa setso sa tlhabololo e e tswelelang mme re kgothatse batho mo maemong otlhe go godisa bokgoni jwa bone le go fitlhelela bokgoni jwa bone jotlhe.
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Dintlha tsa Go Thapa le Dipotso tse di Botlhokwa ka Tsamaiso ya Go Ikopela
Ithute go feta ka tsamaiso ya go ikopela kwa G4S. Go go thusa mo loetong lwa gago, re kopantse dipotso tse di botlhokwa tse di bodiwang ke ba ba ikopelang.
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Ngwao le go Ikamanya kwa G4S
Go beela mo ngwaong ya go ikamanya ke gone go dirang gore re atlege - go tokafatsa kgolo ya tiro, tshireletso ya setshaba, le ditharabololo tse disha mo setlhopheng sa rona sa lefatshe lotlhe.
