Surveillance Case Manager
Dublin, Ireland
ID ya Tiro : 10196
Mofuta wa tiriso : Botsamaisi jwa Dikotsi
Lefelo : Dublin, Ireland
Letsatsi le e phatlaladitsweng :
30/07/2026
Letsatsi la go tswala :
21/08/2026
Exciting Opportunity at: Allied Universal, Compliance & Investigations
Position: Surveillance Case Manager
Location: Citywest Dublin 24 / Hybrid working
Annual Salary: €35,000 - €45,000 Depending on experience
Hours: 40 per week
Schedule: Monday to Friday, hours will vary depending on business needs
Allied Universal Compliance & Investigations is Ireland's leading supplier of investigation solutions to the Irish Insurance industry. We are seeking a Surveillance Case Manager to join our team based in Dublin Citywest.
The role involves preparing surveillance operations and submitting our formal findings. It would suit an individual from an Insurance/Investigation/Claims Handling/Adjusting, Garda / Police or law enforcement background. Applicants should have a sound knowledge of court evidence and Data Protection legislation.
What you’ll do:
Assess and plan the actions required to compile and complete a thorough investigation and Claimant Profiling as necessary
Carry out desktop enquires and telephone calls relating to the investigation
Allocate the surveillance to the appropriate area and proactively manage progress from our field operatives liaising with the operatives to ensure S.L.A’s are met
Proactively liaise with the appointed operatives and other interested parties to provide a seamless investigation process to the client and their policyholders
Ensure relevant systems are maintained, keeping the client informed of developments as per SLA’s
Review and consolidate the investigation outputs, producing a report to the required standard
Take personal responsibility for decisions and recommendations made / actions taken
Adherence to agreed KPI's
Invoice the client in line with company protocols
Adhere to the Investigation Solutions policies and procedures as set out in the staff hand book with particular attention to health and safety, GDPR and confidentiality expectations
Adhere to applicable legislation pertaining to the investigation
Have the confidence to be able to deliver evidence in court as required.
Driver performance, customer service and delivery to an exceptional standard.
Our company is heavily focused on technology; therefore, the successful candidate should have very good IT skills and be adaptable to change.
What we’re looking for:
Investigations: 1 year (preferred)
Excellent IT skills are essential.
Good communication skills
PSA Accreditation - fully funded
The ideal candidate will have the ability to operate within a team in a dynamic working environment and delivering excellent customer service is a must.
What’s on offer:
25 days annual leave plus bank holidays
Sick pay scheme after successful completion of probationary period
Bereavement leave
Pension Scheme
Recognition programmes
Long service awards
Join Allied Universal Compliance and Investigations in upholding our commitment to excellence in investigations and compliance. Be part of a dynamic team that values integrity, diversity, and inclusivity while making a positive impact on the customers we serve.
Ready to Take the Next Step? If you’re excited by the prospect of a challenging and fulfilling career with Allied Universal, apply today and start your journey with one of the world’s leading security providers.
Allied Universal is proud to be an equal opportunity employer, fostering a diverse and inclusive workplace for all.
Apply today, if a suitable match is found one of our team will be in touch to discuss further.
#LI-SP3
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