Customer Service Advisor Co Armagh

We're hiring now, wishing to connect with all local workers in Darwin and surrounding areas, to support Justice Services in your communities! Connect with our team to get ready for our next, or upcoming intakes through 2026!

What G4S can offer you

• Fully paid 6-week, comprehensive training program attended in Darwin
• A varied role looking after people in custody, watch houses, court escorting and managing court holding cells + transport
• Uncapped $500 bonuses if you refer someone who joins G4S
• Up to 6 weeks of annual leave

About the role and team

Our Custody and Transport Officers are responsible for the safety, security, and humane custody of individuals in our care. We manage custodial operations across Justice Services in the Northern Territory, including the Custody Watch House and Local Law Courts in Darwin, and across the NT region. You will join an evolving team of eighty across growing operations, working under the guidance of our Supervisors and Operations Manager.

This role encompasses: supervision, court-related duties, medical and bedside escorts, transport duties, and adherence to all relevant policies and procedures. Your responsibilities will be to facilitate secure physical movement of people in custodial settings, supervision care of people in custodial/medical settings and logistical management, moving people between custodial settings.

The role will require shift work, providing a variety of different rosters (24/7 and Monday to Friday) with a mix of different shift lengths (8-hr to 12-hr shifts).

Responsibilites specifc to work location include:

• Watch House Custody: Looking after the daily routine, watch house operations. and supervision of people in custody - including providing first aid when required.
• Court Custody: You'll be responsible for court cell management, escorting people in custody to and from courtrooms, and managing the custody of people awaitng court appearances.
• Transportation: Safely transporting people in custody to designated locations such as courts, medical appointments, hospitals, and custody centres.
• Bed Sits: Continuous security monitoring and observation, risk mitigation, reporting, and ensuring patient welfare within a public health setting.

This role also has a high focus on Documentation and Reporting. You will be preparing quality written reports relating to prisoner information, prisoner assessments, incidents, and transport logs - ensuring documentation complies with legal requirements.

Remuneration

You can earn up to $70,000 working a Monday to Friday roster, covering daytime shifts, or increase your earning potential to $85,000 by working a broader 24/7 roster pattern.

The hourly rates are: Weekdays - $33.17 | Nights - $38.15 | Saturdays - $49.76 | Sundays - $66.34 | Public Holidays - $82.93

What we're looking for

We're looking for strong communicators who are adaptable to their work environments. You'll be engaging directly with people in custody, so it's crucial that you're comfortable with working in a custodial environment, looking after all individuals in your care. It is essential that you:

• Hold a full and current Australian driver's licence,
• Are eligible to work full-time in Australia, with no restrictions

The Recruitment Process

G4S runs a staged process, to hire to support Justice Services in the NT:

• Let us know you're interested by applying online with a CV
• Complete a short, 15 minute online assessment (Optional).
• Chat with a member of the team on the telephone to learn more about the role, and help us understand your motivations and questions.
• Complete an Offence Declaration
• Be invited to attend a face to face interview in Darwin CBD or Online for Interstate applicants.
• Complete out Background checks & Compliance process, including a SAFE NT corrections clearance, national police check, reference checks and a medical assessment.

We aim to complete our recruitment processes as quickly as possible, and your Talent Acquistion Advisor will be with you every step of the way for support!

G4S Australia & New Zealand

G4S, An Allied Universal® Company, is a world-leading security and facility services company that delivers tailored, integrated solutions. With a global workforce of approximately 800,000 employees across 100 countries and nearly 2,000 employees throughout Australia and New Zealand, we combine local knowledge with global best practices to safeguard assets, people and communities. We are a preferred partner for complex and high-risk environments, allowing our government, law enforcement and industry clients to focus on their core business. People are the heart of everything we do. From safeguarding critical infrastructure in mining, health, finance, and data centres to delivering essential justice services—including prisons, courts, prisoner escort and transport, electronic monitoring, and mobile speed cameras—our mission is to keep our communities and the people in our care safe.

For more information about G4S Australia and New Zealand, please visit www.g4s.com.au.