Control Room Operator

Job Specification: Grade C Control Room Operator

Position Title: Grade C Control Room Operator

Industry: Private Security

Grading Compliance: PSIRA Grade C & NBCPSS (National Bargaining Council for the Private Security Sector)

Location: Germiston, Gauteng

Job Purpose

The Grade C Control Room Operator is responsible for the centralized monitoring of surveillance systems, alarm coordination, and incident management. The role requires a high degree of situational awareness and the ability to coordinate rapid response units while maintaining strict compliance with PSIRA regulations and NBCPSS standards.

Minimum Requirements & Qualifications

Education: Successful completion of Grade 12 (Matric) is mandatory.

PSIRA Registration: Must hold a valid and active PSIRA Grade C (or higher) registration.

Experience: A minimum of 5 years of verifiable experience within a security control room environment is required.

Vetting Status:

• Must have a clean criminal record (SAPS clearance required).

• Must have a clean credit record (ITC clearance required).

Computer Literacy/Information Technology: Essential for operating complex security software interfaces like HikCentral, Dahua DSS, and electronic occurrence logs.

Communication Skills: Critical for high-pressure emergency dispatching and clear reporting between teams and clients

Key Responsibilities

Surveillance Monitoring: Conduct continuous monitoring of live CCTV feeds for residential, commercial, or industrial sites to detect unauthorized access or suspicious activity.

Alarm & Incident Response: Respond promptly to panic signals and alarm activations by dispatching appropriate armed response units or emergency services.

Communication: Maintain professional radio and telephonic communication with field personnel, clients, and emergency responders (SAPS/Medical).

Reporting: Generate detailed electronic occurrence logs and incident reports for all activities and breaches occurring during the shift.

Technical Support: Identify, log, and report system faults related to CCTV cameras and alarm infrastructure to technical teams.

Access Control: Remotely manage and verify vehicle and personnel access to network towers or sensitive facilities using specialized verification systems.

Core Competencies

Discipline: Ability to adhere to Standard Operating Procedures (SOPs) and safety protocols under minimal supervision.

Attention to Detail: High accuracy in monitoring equipment and recording chronological event logs.

Stress Management: Remaining calm and focused during high-pressure emergency situations.

Integrity: Absolute reliability in handling confidential client data and sensitive security information.

Remuneration & Benefits

Salary is based on the NBCPSS Main Agreement for Grade C Officers within the relevant geographical area.

Statutory benefits including Provident Fund and Medical Insurance as per NBCPSS regulations.

Shift-based work schedule (12-hour shifts) involving nights, weekends, and public holidays.