Learning and Development Officer

LEARNING AND DEVELOPMENT OFFICER

PATIENT TRANSPORT SERVICES (PTS)

Kent and Medway area – Hybrid Working

£28,500 per annum

Full Time, Permanent

Excellent Company benefits including Contributory Pension, G4S Life Assurance Scheme, Employee Assistance Programme and subsidised Healthcare Plan

About Us

G4S Patient Transport Services (PTS) is one of the UK’s largest Non-Emergency Patient Transport providers, carrying out over 350,000 journeys on behalf of the NHS every year. With 12 operational bases across the UK and a dedicated call centre, we employ over 720 members of staff to deliver safe, caring, high-quality patient-centric transport.

About the Role

The Learning and Development Officer/Specialist role is a pivotal position in the development of all G4S PTS staff. 

This role will be responsible for delivering high-quality training programs covering Inductions, continuing professional development and programs designed to support other areas of the G4S network.

Experts in their field, such as L&D specialists, may sometimes be requested to provide additional support to staff.</p>

As an experienced Learning and Development Officer, you will be responsible for ensuring that the training delivery meets high-quality standards to ensure we equip our staff with the necessary knowledge and skills to provide excellent service, safety, and a patient centred approach to service users across the G4S Patient Transport Services contract. 

Some of the key responsibilities for this role are;

• To provide continuing and ongoing support to staff members throughout their careers, enabling their continued professional development
• To facilitate educational support, mentorship, and feedback to all staff taking specific and focused responsibility for their education, development and learning
• To enable and facilitate G4S staff to deliver high-quality pre-hospital patient care by providing innovative, efficient and effective in–house development, training and education
• Promote high-quality patient care by being an advocate for G4S core values
• Participate in the development and implementation of service improvement, research and policies, promoting G4S PTS strategic objectives and supporting specific initiatives
• To participate in the delivery of key objectives as defined by clinical governance / Health and safety legislation and wider legislative bodies
• To undertake and facilitate additional ad-hoc training as directed
• Gather information from and provide detailed feedback (in response to verbal/written reports or direct supervision) to staff where necessary to promote a change in behaviour, including communication, discussion and action planning with learners and staff
• Facilitate the learning and development of staff identified as requiring remedial support in a manner that challenges poor performance and empowers individuals to achieve their potential
• Act as a positive role model, encouraging transparency and support in an open and honest culture where staff feel able to challenge poor practice and suggest improvements to service delivery and patient care
• Maintain standards of personal and professional development
• Deliver all training packages in accordance with awarding body guidelines
• Maintain accurate training records in accordance with G4S PTS guidelines
• Play an active role in suggesting course content utilising aids to assist the L&D Manager in developing training packages to support current and future operations</li>

About you

The successful candidate will need to demonstrate previous experience within a Learning and Development environment and willing to work towards achieving a minimum Level 3 in Education and Training, Moving and Handling Trainer qualification, First Aid at Work and Automated External Defibrillator Trainer/Assessor if these are not already held.

It is essential that you are a dynamic and engaging individual who shares our ethics and values to deliver a first class service and is eager to support the Training deliver.

Training by example, with the ability to be resilient, confident with a tenacious can-do attitude.  You must have the ability to embrace complexity, be a part of a busy and fast paced environment and be flexible and adaptable to deal with ever-changing scenarios.

A proven professional with professionalism and integrity, you will play an integral part of the G4S Patient Transport Services Learning and Development Team.

More about us

Diversity, Equality and Inclusion is an important part of G4S Patient Transport Services. We actively encourage applications from all backgrounds and are a fully inclusive employer who aims to support all employees to be their true selves. We are happy to discuss any reasonable adjustments for either the role or during the recruitment process.

G4S Patient Transport Services is committed to safeguarding and promoting the wellbeing of children and adults at risk and each employee is expected to support these goals.

At G4S, we understand that our people are our greatest asset and an essential part of our long-term business strategy. As such we are committed to the ongoing professional development and wellbeing of our staff, offering extensive training and progression opportunities and investing in the physical and mental health of our workforce.

Please note that these vacancies are subject to a 3 year checkable history and the strict vetting standards set by G4S.

You must be eligible to work in the UK and must have been resident in the UK for a minimum period of 3 years. You will also need to provide full details of your employment and education history for the last 3 years as part of the security screening process for this role.