Security Team Manager, East London

Security Team Manager, East London

Purpose of the job: 

To provide exceptional leadership and direction in the management of the LS185 Security Teams, who is responsible for supporting and managing all of the LS185 operations,  24hrs per day, 7 days per week.

To provide clear and timely communication to all staff within the LS185 site, on key issues that affect the business operation and customer service delivery.  Ensure that the interests of LS185, their guests and staff are fully protected at all times and conduct yourself accordingly, as their representative.

Responsible to: Contract Manager.

External relationships: Park Management, Suppliers, Contractors, Venues and members of the public.

Internal relationships: Controllers, Control Room and Ground Supervisors, Intel & Control Room Manager, Car Park Team, Security Team Managers.

Hours: 40 hours per week; Monday to Friday; 09:00 - 17:00 hours, with flexibility dependent upon business needs

Pay: £48,000 per annum

Job overview

Responsible for the ‘live’ operation of the Security team  that manages the essential functions of;

• Health safety & welfare of staff.

• Incidents that affect LS185 Operations.

• Business Continuity Planning centred on the continued operation of the control room and stadium. 

• LS185 buildings and public space security and safety.

• Leadership and direction to all staff, ensure all issues are dealt with correctly. 

• Reporting and monitoring incidents within the park.

• Maintaining contact with Security Officers patrolling the LS185 site.

• Crowd Management and providing solutions.

• Ensure all incidents are logged and managed effectively through to completion.

• Provide management support during major events.

Main duties; 

• Ensure staff are briefed and deployed correctly so they can effectively carry out their daily duties.

• Ensure all incidents are logged and managed effectively through to completion.

• Completion and checking of all accident and Health and Safety reports.

• Management & support for out of hours.

• Complete weekly and monthly audits.

• Ensure all Life safety equipment and any other equipment used by the Security team is in working order and ready to be used when required.

• Ensure standards of dress, safety and presentation are maintained within the LS185 Security Team at all times.

• Staff Misconduct.

• Take detailed notes on any issues of a disciplinary/capability nature, ensuring that Company Procedures are carried out regarding any disciplinary and appeal incidents.

• Monitor and manage staff time & attendance.

• Day to day management and rostering of all staff.

• Review the performance and quality of staff on a monthly basis to achieve high performance standards.

• Provide continued training and coaching to staff to enhance performance and provide job enrichment.

• To be fully conversant with the methods of working of all equipment and to ensure that it is of a standard and quality commensurate with the requirements of the property.

• Recruitment of new staff for the LS185 site.

• Ensure that all staff receive the required level of supervision.  

• Conduct and monitor 3/6 month reviews and annual appraisals.

• Ensure that all staff are site trained and have signed the Assignment and procedure. Instructions.

• Ensure that complete and updated Assignment and procedure Instructions are being followed.  Where site or procedure instructions are not being followed, ensure that corrective actions are raised.

• Ensure that all contractual requirements are properly fulfilled and if there is an issue or concern inform the Contract Manager.

• Conduct Drugs and Alcohol Testing on team members or persons as directed by Contract Manager.

• To develop and maintain good working relations with applicable local agencies and services.

• Management of key performance indicators and service level agreements.

• Handle all day to day enquiries which arise from whatever source in respect of the daily operation of the security of the site. 

• Any other reasonable request from the Management Team.

Skills & Knowledge

• Relevant industry experience while not essential is preferred, although it is expected that the candidate will be able to demonstrate an understanding of the unique features of the industry including licensing, events, public space and corporate environments.

• Ability to contribute toward a team’s operation or can work on his own initiative. 

• Able to communicate effectively and clearly at all levels within the organisation. 

• Complete working knowledge of all systems.

• A comprehensive working knowledge of all processes and procedures.

• Experience of managing people and challenging situations.

• A skilful negotiator who is capable of resolving issues.

• A decisive and assertive decision maker who can interpret situations to proceed with a prioritised action plan that achieves the results required. 

• Excellent report-writing and analytical skills with attention to detail

• Excellent organisational and time management skills. 

• A positive attitude to dealing with people and taking on challenges. 

• An understanding of large mass participation events would be an advantage.

• Valid SIA DS Licence.

• Valid SIA CCTV Licence (desirable)

Benefits:

• Perks at Work Scheme: access to a wide range of employee benefits which include discounts in over 20 different categories ranging from Electronics, Home Appliances, Food & Groceries, Car Buying, Travel, Fitness, and more.

• Holiday pay

• Company Pension

• Training Opportunities

• WeCare Programme: 24 hours free access to Health, Mental Health, Diet, Legal, Financial, Lifestyle advice and support

You will just need to complete the following application form and one of our Recruiters will be in touch to discuss the next steps. Our recruitment and selection process will include an interview and screening to BS7858 standards.

Given the nature of the industry, we do need to ask some questions for security and compliance purposes, but don’t worry - you will only need to complete them once.

In 2021, G4S, a London-based global security company, was acquired by Allied Universal®, a leading security and facility services company that provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions. This acquisition expanded Allied Universal’s footprint and infrastructure on a global and local level. Through a global workforce of approximately 800,000 people*, we leverage best practices in communities all over the world. With revenue of approximately $20 billion, we have the resources to deploy efficient processes and systems to help deliver our promise locally: keeping people safe so our communities can thrive. In Europe, we have an extensive network of offices and more than 46,500 employees to support our local communities and customers.  We believe there is no greater purpose than serving and safeguarding customers, communities and people in today’s world. Allied Universal is There for you™. For more information, please visit www.g4s.com or www.aus.com.

*Total workforce includes employees and subcontractors