Strategic Credit Controller

Strategic Credit Control / Cash Allocation Clerk

Salary: £31,000.00 per annum
Working Hours: 40 hours per week, Monday to Friday
Location: Carlton Rd, Worksop S81 7QF, with some flexibility for working from home. You will be required to attend the office for a minimum of 2 days per week.

G4S Regional Management is seeking an experienced Strategic Credit Control/Cash Allocation Clerk to join our team for a 12-month fixed-term contract.

Key Responsibilities

• Manage payment collection and cash allocation to ensure customer payments are processed accurately and in line with G4S payment terms, reducing bad debt and unallocated cash.
• Monitor and reduce overdue debt by working towards cash collection targets, following up on outstanding balances, and identifying collection risks.
• Resolve customer queries and disputes promptly, ensuring issues are addressed within agreed service levels and escalated when necessary to minimise outstanding debt.
• Collaborate with internal and offshore stakeholders through debt review meetings, KPI monitoring, and service delivery management to drive performance and mitigate financial risk.
• Support reporting, forecasting, and process improvement initiatives by providing insights on cash collection, debt positions, KPIs, and identifying opportunities to improve operational efficiency.
  

Essential Qualifications

• Strong understanding of Accounts Receivable processes, accounting systems, and how financial ledgers interact.
• Proven experience in debt collection and credit control, including managing overdue accounts and resolving non-payment issues.
• Experience working in a fast-paced finance or customer service environment with the ability to manage competing priorities.
• Excellent customer service and stakeholder management skills, with the ability to handle complex queries professionally.
• Strong time management and organisational skills, ensuring deadlines and performance targets are consistently met.
• Ability to remain calm under pressure, adapt to change, and effectively manage challenging situations.
• Collaborative team player who actively supports and encourages colleagues.
• Demonstrated commitment to delivering a high-quality service and contributing to continuous improvement initiatives.
  

Desirable Qualifications

• Experience managing complex customer credit portfolios within a large or shared services environment.
• Knowledge of handling debt recovery cases involving legal escalation or external collection processes.
• Experience in coaching, mentoring, or developing team members to improve performance and maximise potential.
• Exposure to Shared Service Centre (SSC) or Financial Shared Service Centre (FSSC) operations.
• Experience identifying and implementing process improvement opportunities to enhance service delivery and operational efficiency.
• Knowledge of performance measurement through KPIs, SLAs, cash collection, and debt reduction targets.
  
  

At G4S Regional Management, our goal is to create spaces where people can do their best work. By delivering the essential functional/shared service support to our UK operations, our teams ensure every site is the best it can be. Join us and make a real impact every day.

Benefits

While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through SPARX, to RAC cover and so much more, including:

• 25 days holiday plus bank holidays (pro rata for part-time workers).
• Opportunity to purchase an additional 5 days annual leave per annum.
• Progression, training and development tailored to you.
• Reward and recognition schemes including long service awards.
• Company pension scheme with employer contributions.
• G4S Life Assurance Scheme.
• Subsidised healthcare plans.
• Charity work - Match-IT and Payroll Giving.
• Confidential Counselling Services.
• 24/7 support specialising in health and medical.
• Discounts on high street shops and brands, including several leading high street brands, retailers and travel suppliers.
  
  

We believe that great work comes from diverse perspectives. We are committed to creating an inclusive workplace where everyone, regardless of background, identity, experience, or abilities, feels valued, respected, and supported. If you need any reasonable adjustments or accommodations during the recruitment process, please let us know.

G4S is the international business of Allied Universal, the world's leading security and facility services provider and trusted partner to more than 400 of the Fortune 500. Allied Universal delivers unparalleled customer relationships, innovative solutions, cutting-edge smart technologies and tailored services that enable clients to focus on their core businesses. With operations in over 100 countries and territories, Allied Universal is the fifth largest private employer in North America and seventh in the world. Annual revenue is approximately $25 billion. There is no greater purpose and responsibility than serving and helping to safeguard customers, communities and people.

Interested candidates are invited to submit their application, together with a cover letter.

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G4S Regional Management (UK&I) Limited is committed to creating a diverse and inclusive environment where all employees feel respected and able to give their best and is proud to be an equal opportunity and Disability Confident employer.

We welcome the unique contributions that you can bring in terms of age, ethnicity, race, sex, gender identity and expression, nation of origin, religion, disability, sexual orientation and beliefs. If you require any reasonable adjustments during the hiring process, please do not hesitate to contact us. If this opportunity is of interest then we want to hear from you. Please click the “Apply Now” button to submit your formal application.