Deputy Assistant Manager/Assistant Manager, Sales Support

Position Identification

Position Title: Deputy Assistant Manager/Assistant Manager, Sales Support

Department/ Division: Sales & Marketing

Work Location: Head Office, Dhaka

 Relationships of the Position

 Reporting Line Manager: Senior Vice President, Country Sales Lead

 Job Summary (Objective):

This position is responsible for end-to-end customer contract lifecycle, drive client retention, and oversee Sales force tracking. This role serves as the primary liaison between corporate clients and internal operations to ensure high service quality, timely contract renewals, and successful commercial proposal delivery.

Duties and Responsibilities:

 ·  Generate new contract on time after accepting financial proposal from client, coordinate and distribute signed contract.

·  Maintaining Google folder of all contracts and customer documents.

·   Signed contract sharing with required branches and departments, filing them.

· Generate renewal contract on time after rate revision / date expired/name changed/ service increased as per client requirements.

· Timely creation and submission of AME communications monthly reports from time to time. Submission of Contract summary report.

·    Completion of Customer Contract Approval Form/ MFC (Issue New)

·  Drive client relationship management and customer service initiatives, ensuring high levels of customer satisfaction, service quality, and account retention.

· Serve as a trusted liaison between clients and internal stakeholders to resolve operational concerns and ensure timely delivery of contracted services.

· Develop and maintain strong relationships with key accounts through regular communication, service reviews, issue resolution, and proactive client engagement.

· Effectively prepare MSS proposals including RFP for potential clients in most cases.

·  Preparing all STS proposals, CPO service and coordinating successfully.

· Provide STS Allowance with calculation & take home wages monthly wise to roster.

· Call on potential clients and attend regular query calls/Official meetings regularly.

·  Prepare vendor enlistment form and submit timely.

·  Update G4S Sales force regularly.

 Educational Qualification & Competencies Required:

 · MBA/BBA major in Marketing

·  The ideal candidate will be well organized and self-driven

· Must be computer literate and well conversant with MS Office/ Excel / PPT/Google sheet

· At least 2 years related job experience of large reputed corporate or multinational companies

·   Ability to work under pressure to meet the deadline

· Excellent negotiation, verbal/written communication, and analytical skills for calculation tasks (wages/allowances).

· Competence in preparing commercial proposals and responding to RFPs.