Accounts Receivable Credit Control Team Leader

Credit Control Team Leader

Location: The role will be based at our Worksop Office S81 7QF with some flexibility for working from home. You will be required to attend the office a minimum of 3 days per week. 

About the role and team

As Credit Control Team Leader you will oversee the activity of an overseas team to optimize cash flow, reduce aged debt, and meet collection targets. working closely with the Accounts Receivable assistant manager. 

Your responsibilities will include:

• Ensure a consistent high level of quality service standards are provided to internal and external customers

• Assisting in executing Senior Management’s vision for change and process improvements with in the respective teams / department

• Oversee the allocation of work and resource planning within the offshore team

• Drive performance of team and individuals using clear objectives, communications and performance management.  

• Ensure robust training and succession plans are in place to develop, engage and retain competent team members

• Dealing with escalated queries from both internal and external customers.   

• Overseeing the teams daily activity, ensuring that best practice is understood and followed

• Monitor daily team targets and team outputs ensuring all inbound interactions are logged and classified correctly and applicably service requests resolved in a timely manner.

• Promote a culture of and efficiency within the team, being able to challenge current ways of working, propose and manage implementation of tangible business improvements

• Collaborate with other operational teams to proactively look for ways to reduce handoffs and costs and improve customer satisfaction

• Ensure that the reporting suite Power BI is effectively updated and maintained with all data feeds efficiently managed whilst providing an on-going review for any other reporting for FSSC KPI’s that can be implemented in the reporting suite.

• Calculate the Monthly Cash Collection forecasting based on account and ledger knowledge.  Final sign off to be approved by Order to Cash Assistant Manager

• Liaise with relevant finance staff and management across the region to ensure effective debt management. 

• reporting to the team and BU’s on Cash and overdue debt position.

• Ensure that all Credit Control processes are documented, reviewed regularly and consistently adhered to.  

• Monitor and review performance of the Credit Control team processes, and seek ways to improve service and delivery without impacting on controls

• Ensure all corporate policies, standards and agreed Finance processes are adhered to by the team, rectifying any non-conformances as appropriate

• Business query resolution, ensure all tier 2 service requests are resolved within service level agreements

• Be a point of escalation for the team on issues that do not fall within standard process or guidance

• Month end processing, ensure all month end activity and reporting is completed in a timely manner and any anomalies are investigated and escalated

• Drive monthly debt calls with Finance Business Partners and Directors on a monthly basis ensuring that any area of risk is flagged and escalated in a timely manner.

• Effective management, clear communication and professional liaison with all 3rd party relationships (Rimilia/Sidetrade)

• Deliver induction and on-going training for all staff in the Credit Control team

• Actively promote equality, diversity and inclusion with the Credit Control team and lead the team in a manner consistent with G4S principles

What we're looking for:

Essential Requirements

• Financial & Technical Prowess: You are a highly Numerate and Literate professional with strong mastery of the MS Office Suite (Excel, Word, PowerPoint).

• System Savvy: You possess an understanding of key Finance systems like SAP, Navision, Great Plains, and other ERPs. You understand the complexity of finance processes and how ledgers interact within Accounts Receivable, along with a good grasp of accounting systems.

• Debt Management Expert: You have proven experience dealing with complex debt management issues, including those requiring legal recourse for non-payment of customer invoices.

• High-Volume Resilience: You have experience thriving in a fast-paced Customer Service/Finance environment.

Desirable Skills

• Credit Portfolio Management: Experience managing a complex customer credit portfolio is a significant advantage.

• Service Excellence Drive: You are driven to deliver a high-quality service and help promote the Financial Shared Service Centre.

• Motivator & Team Builder: You are a dedicated team player, always willing to help, support, and encourage colleagues.

• Prioritization Power: You demonstrate good time management skills, ensuring that both personal and team targets are prioritized effectively.

• Composure & Confidence: You can keep calm under pressure while maintaining team morale, and you have the confidence required to question and challenge processes when necessary.